The mechanic arrived on time carried out the work, but before contacting me he took the money from my account. When I went to talk to him, it turned out the replacement part had not resolved the issue. I was disappointed that the money was taken before the mechanic talked to me.
When I followed up with the AA it turned out the work done was unnecessary as the original part still worked. I asked the mechanic to come back and re fit the part (as I was concerned the new part may not work due to something the AA said) they argreed to return and even phoned to say they were on the way and they never turned up or contacted me to say they weren't coming. There has been no contact since. Read more

excellent in every way, friendly, helpful and efficient, I was confident that he would be reliable

Lucien was very polite and explained what he had found.
Check Engine light now out.

Very friendly.
Oil and filter change, reset oil change system message.
Job done, no drama.
Happy with the work.
Would use again.

Great explained what was wrong, very helpful, very prompt, pity and quick to diagnose what the problem was

Showed up on time and was polite. The diagnostic cost was extortionate for what you get, but that’s not his fault. The diagnostic wasn’t the most thorough, but then again, it wasn’t terrible.

Very professional and sent picture updates on the work carried out, on time and very knowledgeable

Turned up on time but could only confirm what I already knew, car wouldn’t start.

Punctuality was a little outside, but he phoned to say he was delayed. Otherwise extremely good.

Very clear and straightforward communication. Very knowledgeable and supplied great information.