T20 Auto Services , Essex | ClickMechanic
(211 ratings)
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10 years professional experience
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521 completed bookings
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Active since March 2020
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- ATA Accreditation certificate in approved service maintenance, Mot tester
T20 Auto Services , Essex | ClickMechanic
Ben T
30th May 2022
Honda Civic Full Service
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Ben was fantastic as usual - always goes the extra mile to help. Friendly, knowledgeable and efficient.
30th May 2022
Vauxhall Astra GTC EGR valve replacement
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Ben replaced 2 EGR valves so he says, charged more for the job than quoted which i didnt mind, except the fault still exists. He now basically has been paid for not doing the job correctly and not fixing the problem stating there must be any issue elsewhere. Had 2 seperate independent diagnostics by kwik fit and AA both found the EGR valve the problem which had supposedly been replaced twice ??? Escalated to click mechanic they did nothing and doesnt look like they honour their 1 year warranty either, use this mechanic and web site at your own risk they use incompetent mechanics and take no responsibility for the work carried out so their warranty is worthless all click mechanic will do is leave you out of pocket with a vehicle not fixed and no way of getting issue resolved.
Now seeking legal advice
I would have given zero stars but not able too
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Reply from Ben:
Hello Terry I'm sorry to hear that your un happy with the repair that was carried out this is not what I stride for but you booked for someone to come thru clickmechanic to replace your EGR valve that you had diagnosed elsewhere.
I attended and checked the code was still the same as what Kwik fit had diagnosed then proceeded to replace your EGR in accordance to the manufacturer procedure which included re learning the EGR.
After few days you advised the EML light was on so I re attended on a warranty (no charge) check and found EGR code again which was same from when kwik fit had diagnosed the EGR at fault.
So I decided this was possibly due to a faulty part as on my road test after replacing all was working correctly, due to the make that was originally supplied not being available I offered to get the next make up and yourself to just pay for the difference in price from original which we did, then after few days you advised the light was back on so I advised their must be a further issue causing this fault and its possibly due to a incorrect diagnosis by kwik fit.
I advised that due to you requesting us for just the replacement of the component in question and not for us to diagnoses we can't take responsibility for the diagnosis from kwik fit being incorrect and I was happy to attend to carry out a full diagnostic Inspection to find this issue and solve the fault at a cost which you declined.
I have carried out the Job you requested following all procedures set out by the manufacture and by clickmechanic and have followed the warranty procedure set out and their is no more I can do so I do find this review unfair as I didn't diagnose your vehicle wrong nor did I fix your car in a poor or incorrect way and the issues your complaining about is not related to anything I have carried out.
All the best. Thanks Ben T20 Autos.
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26th May 2022
Peugeot Partner Premium Pre-purchase Inspection
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Ben was great, he called me straight away to run through everything with me and was extremely thorough. Really appreciated and put my mind at ease when buying a used vehicle. Thanks!
26th May 2022
BMW 5 Series Battery jump start
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Ben was early ,straight forward and efficient and offered great advice. He turned up 15 minutes early ,got the car going within 5 minutes and left me with sound advice to prevent the problem happening again.
24th May 2022
Renault Grand Scenic Oil leak investigation
Alternator replacement
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Ben did great work. Knew exactly what he was doing and carried the work out well
23rd May 2022
Mercedes-Benz Vito Car Won't Start Inspection
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Very happy with the service I received from my mechanic Ben. Punctual, professional, knew his stuff and great communication. Easy job I guess as it was just a flat battery but the van's up and running again so I am happy. Thanks Ben.
20th May 2022
Ford Transit EGR valve replacement
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Can’t recommend enough. Turned up on time and got the job Done with no fuss. Excellent mechanic, highly skilled:)
Replaced the EGR valve on our Ford transit van.
17th May 2022
BMW 1 Series Engine Warning Light Inspection
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Ben was excellent, friendly and very good.
I'm very happy with the work carried out.
7th May 2022
Nissan Juke Vehicle won't start
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Ben was extremely helpful & managed to sort out the issues I was having with my car.
He was willing to offer good advice when I was asking him questions about the car.
He even managed to save me some money as well as the battery that was in my car just needed a serious recharge, a new battery didn't need installing!
4th May 2022
Audi A4 Avant Alternator replacement
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Ben was very professional and explained exactly what work he was carrying out very happy with the outcome
I have recently left the AA which i worked for 6 years as a roadside technician.
I have become a mobile mechanic to carry on my passion for working on cars and giving my customer the best experience and expertise.