L&E Automotive Ltd , West Midlands | ClickMechanic
(88 ratings)
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20 years professional experience
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267 completed bookings
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Active since October 2022
Qualifications
- NVQ Level 3 Qualified
- IMI Member
- Service and Repair of electric vehicles
- RMIF Member
L&E Automotive Ltd , West Midlands | ClickMechanic
Ed D
10th December 2022
Smart forfour Washer System Inspection
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Ed was really polite and friendly, and very knowledgeable. Fixed the issue with my car very quickly.
Reply from Ed:
Thanks for your feedback, I’m glad I managed to get it sorted - happy driving (now you can see where your going) 😁
9th December 2022
Ford C-MAX Handbrake cable adjustment
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Ed came late and diagnosed the issue. No work completed. Stated he could for a brake cable but advised against it. Not sure what I paid for other than £116 for 10 minutes work. Very disappointed.
Reply from Ed:
I could have fitted a cable, but at 8pm on a Friday, parts are not available and also the problem didn’t start with the cable - it was the calliper which was advised needed replacing also and that a cable wouldn’t fix your issue.
I’m sorry you feel this way, when I first received the booking, (may I add that YOU had booked in to have your handbrake cable adjusted) I called you to discuss your issue and from what you told me I explained that I suggest the issue could be more in-depth that just a handbrake adjustment as you had also advised me that you had the vehicle recovered home. At this time I advised that when I arrive if it’s just a handbrake adjustment then this would be a great solution but can’t diagnose over the phone as I haven’t seen the vehicle or the issue, and you explained that no other mechanic had either.
At this point you stated you weren’t sure if you wanted to continue with the booking, which like I said is absolutely fine, however you wanted me to continue to come to the job and look at it, which I did and unfortunately it wasn’t just an adjustment as the cable is broken and also other parts are required.
At 8pm on a Friday evening on the same day you had broken down you’ll struggle to get anyone out for free to look at your vehicle.
As for the cost then I don’t set prices, and you were made fully aware when you booked it what the process is, and I also explained when I called you what the outcome maybe worst case scenario which unfortunately it was, where the brakes had failed and require new parts.
If something fails on your boiler and you have to pay for an engineer to come out, do you question British Gas are doing their job correctly? Or book them in for a repair whereby you tell them what needs doing prior to an inspection by an engineer?
You were given all opportunities to cancel the booking prior to me attending even after I had fully explained that it potentially could be a bigger issue than just a handbrake adjustment as I stated many times my time is not free, I have advised you the best I can with a solution with no intention to misguide you, hence the cable replacement won’t fix the calliper being seized.
When I left, you were fully aware what needed to be done, and happy for me to quote for the repair (parts/labour) but if you had such an issue this wasn’t expressed while I was present with you, and you fully understood why work couldn’t be carried out at the time due to it initially being booked in for a cable adjustment.
if you want to discuss further then give me a call.
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3rd December 2022
Vauxhall Mokka Handbrake cable adjustment
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Ed was fantastic, really pleased with the work carried out on the car. Very knowledgeable and made sure I was happy with what he’d done.
Reply from Ed:
Thank you for your feedback :)
30th November 2022
Vauxhall Corsa Gear Selector And Transmission Inspection
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Very good knowledge friendly polite and helpful would recommend ED
Explained very well
Reply from Ed:
Glad I was able to help, hope your little one started to feel better :)
24th November 2022
Volvo XC90 Engine carbon cleaning
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Couldn’t be happier with the service, Ed was very knowledgeable and talked me through everything I would highly recommend
19th November 2022
BMW 3 Series Full Service
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ED is a pro at what he does, I am very happy with the way my car feels now. Car happy I am happy.
Reply from Ed:
It’s a beautiful car, happy you = happy me :)
16th November 2022
Vauxhall Astra MOT with collection & delivery
Diesel particulate filter (DPF) forced regeneration
Interim Service
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Communication
Superb, communicated all the way through the process, went the extra mile to sought the issue out, recommend to anyone. Very trust worthy and knowledgeable.
Reply from Ed:
It’s a lovely car, I’m glad it’s still running great :) don’t forget I’m only round the corner if you need anything!!
12th November 2022
Mitsubishi Outlander Car Won't Start Inspection
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Ed was great. Arrived quickly and found the issue straight away. Gave good advice and was very honest with what work was needed and what wasn’t. Would definitely recommend.