DPF SOS , Essex | ClickMechanic
(39 ratings)
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23 years professional experience
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156 completed bookings
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Active since January 2022
Qualifications
- NVQ Level 2 Qualified
- IMI Member
DPF SOS , Essex | ClickMechanic
Ian W
13th August 2024
Audi Q7 Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Ian took the job and attended the same day and spoke knowledgeably.
He was confident he'd diagnosed the issue and said he would send me a quote.
I had to chase the quote and once obtained we agreed a date; which I took a day off work for.
I tried to contact Ian to get confirmation the day before but received nothing.
I then phone him on the morning for an ETA, he said he needed to check the part had arrived and would attend later.
At 5.15pm that day he sent a message to say the part hadn't arrived.
I asked him to let me know when the part arrived. I didn't hear from him again.
I complained to Click Mechanic and Ian said he'd be in touch the following Monday.
Ian did not contact me.
He would appear to have taken the diagnostic fee and run.
Read more
Reply from Ian:
My apologies I'm currently off and have been off due to a major infection in my leg. Unfortunately this started on the weekend before the Monday I was supposed to make contact all I can do is apologise for the poor communication.
7th August 2024
Fiat 500 Diagnostic Inspection
Vehicle Health Check
Overall
Quality
Punctuality
Communication
Ian was great diagnosed the car meticulously
And luckily only the problem found was what I booked for and he did an additional. Health check all clear
31st July 2024
Peugeot 208 Car Won't Start Inspection
Overall
Quality
Punctuality
Communication
Outstanding response friendly and definitely knowledgeable on the job
8th July 2024
Land Rover Range Rover Sport Diesel particulate filter (DPF) physical clean and regeneration
Overall
Quality
Punctuality
Communication
Ian was great, very knowledgeable fast and efficient. Would definitely recommend.
24th June 2024
Nissan Navara Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Ian was brilliant, explained everything he was doing and advised on what was required
19th June 2024
Ford Transit Connect Bleed Diesel injection system
Overall
Quality
Punctuality
Communication
Ian was great.although we didn’t get car started,he spent a couple of hours trying to sort it..as he was leaving he suggested fuel pressure sensor which I done,now up and running lovely,
Thanks for your time and knowledge.would recommend👍
13th June 2024
Vauxhall Astra Water pump replacement
Timing belt replacement
Overall
Quality
Punctuality
Communication
Ian was knowledgable and explained the process and the repair well. Very happy with the work carried out
Reply from Ian:
Thank you Chris for the very positive feedback it is really appreciated
12th June 2024
Vauxhall Astra Handbrake cable replacement (passenger side)
Overall
Quality
Punctuality
Communication
Ian was left to look at car and discovered it was a seized and broken handbrake cable , cable replaced and handbrake adjusted , very happy customer
Reply from Ian:
Thanks Richard your feedback back is really appreciated and thank you for scoring me so highly
25th May 2024
Volvo S40 Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Ian was great. Friendly, efficient and knowledgeable. Here for a diagnostic. He was very thorough and found every problem and proposed a solution. Spot on.
24th May 2024
Nissan Qashqai Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Awesome, good service.
Awesome, good service.
Awesome, good service.
Awesome, good service.
Awesome, good service.
• Our DPF cleaning service is top-notch, using the latest technologies to ensure that your vehicle's DPF is fully cleaned and free of any potential blockages.