Assured Cars Supermarket Limited , West Midlands | ClickMechanic
(34 ratings)
-
5 years professional experience
-
174 completed bookings
-
Active since June 2024
Qualifications
- NVQ Level 3 Qualified
Assured Cars Supermarket Limited , West Midlands | ClickMechanic
Acs M
9th November 2024
Renault Kangoo Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Hussain found the issue (low battery) straight away but also checked if there was anything else. I would recommend him to friends
Reply from Acs:
Thank you for your feedback! We’re glad we could quickly diagnose the issue and ensure everything was thoroughly checked. Your recommendation means a lot to us, and we’re always here to help with any future vehicle needs.
Many thanks for your trust!
ACS Mechanic
46 stoney lane Next to Jobcentre
B128af
acs-ClickMechanic
9th November 2024
Ford Focus Timing belt replacement
Brake fluid
Overall
Quality
Punctuality
Communication
Friendly and very helpful, kept me updated at all times, as well as sending videos and pictures throught the process
Reply from Acs:
Thank you very much for your wonderful feedback! We’re thrilled to know you found our team friendly, helpful, and appreciated the updates, photos, and videos we shared during the process. We strive to deliver the best possible service to all our customers, ensuring transparency and care every step of the way. We look forward to assisting you with any future needs and thank you for placing your trust in us!
ACS Mechanic 46 stoney lane
Next to Jobcentre B128af
Regards acs-ClickMechanic
7th November 2024
Land Rover Range Rover Evoque Car Won't Start Inspection
Overall
Quality
Punctuality
Communication
mechanic friendly and carried out diagnostic test thoroughly he wouldn't give up until he found the fault.
Reply from Acs:
Dear Anthony,
Thank you so much for your kind words! We’re thrilled to hear that our mechanic’s dedication and thorough approach made a positive difference in identifying the issue with your vehicle.
We truly appreciate your feedback and look forward to assisting you with any future services or repairs you may need. Our team is always here to ensure your vehicle is running at its best!
Thanks again for choosing us.
Best regards,
ACS Mechanics customer care team
5th November 2024
Audi S3 Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Hussain was perfect, did a thorough job. Well pleased with his work. Went over my car with a fine tooth comb.
Reply from Acs:
Dear customer,
Thank you for your kind words! We’re delighted to hear that our team’s thorough approach and attention to detail met your expectations.
We’re always here to assist with any future maintenance or repairs to keep your car in top shape. Looking forward to serving you again!
Best regards,
Acs mechanics: Customer care team
4th November 2024
Audi TT Coupe MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
AVOID-SCAMMERS
On collection of vehicle the driver was already asking for an extra day to drop back my car seemingly knowing my car would need need extra work to pass the mot (scam for extra work)I knew it straight away. as feared within 30 minutes of having my car I had the dreaded call suggested my car needed 3 new tyres that were under minimum limit,and it was a fail! I knew was no chance as I'm not stupid and check tyres regularly so said no..fail it and just service my car which I have paid for and fuming that the service wasn't done first as was the whole point.. service the car then mot makes logical sense doesn't it??!!
Then mot tester comes on the phone asking me if I want to abort the mot so it's not on file but still pay him.
..flabbergasted at the ridiculous suggestion I said why would I do that..I also explained I want it on file so I can retest his negligence.. mot hadn't even started and I was being conned into money making tactics throughout..mot time shows this..
To make matters worse the full service paid for looks like just air filter, fuel filter and cheap engine oil only and service checklist just ticked with zero information attached to any of the checks which suggests my opinion to be unfortunately correct.
To make matters worse on me receiving my car back... I get in the car, which absolutely stinks of curry...firstly.. secondly they had snapped my bonnet catch so impossible to even open the bonnet to check if the serve has even took place..
The bonnet catch is cheap plastic to be truthful but the owner acs even tries to blame myself for this that it was already damaged...it was snapped off by them and glued in place wtf..
Worst £194 I have ever spent.. car and bank hit for cowboy mechanics looking to rip people off.
AVOID AVOID AVOID
SCAMMERS SCAMMERS
Read more
Reply from Acs:
Dear customer,
Thank you for sharing your feedback. We understand that MOT results can sometimes be frustrating, but it’s essential for us to clarify the situation for both your understanding and for future customers.
1. Independent MOT Failure: The MOT inspection was conducted by an independent, third-party tester who adheres strictly to VOSA (Vehicle and Operator Services Agency) standards. Your vehicle was found to have issues, which are safety concerns by law and cannot be overlooked. Passing an MOT under these conditions would have been illegal and unsafe for all road users.
2. Request to Pass MOT Despite Issues: We understand that you wanted the MOT to be approved regardless of these faults, but as a responsible business, we prioritize road safety and compliance with legal standards.
Failing to report or address these issues would not only violate VOSA regulations but also compromise your safety.
3. Professional Conduct and Service: Our team has acted professionally and transparently throughout this process, even while managing challenging behavior. We strive to treat all customers with respect and uphold high standards of service, and we expect the same in return. We completed the full service as requested and kept clear documentation of all work performed.
4. Respect for Honest Feedback: We welcome constructive feedback that helps us improve, but we also have a duty to ensure reviews reflect factual experiences. We stand by the quality and integrity of our work, and our commitment to transparency and safety will always guide our actions.
We’re here to answer any questions about the MOT and service process and assure all future customers of our professionalism and adherence to industry standards. Thank you for the opportunity to clarify this experience.
Best regards,
ACS Customer care Team
Read more
11th October 2024
BMW 3 Series Car Won't Start Inspection
Overall
Quality
Punctuality
Communication
The mechanic is knowledgeable of the vehicle in question, also he was very friendly and helpful on the advise he gave.
Reply from Acs:
Thank you so much for your kind words and for being a loyal customer! We’re thrilled to hear that you had a great experience with our mechanic and found the advice helpful. As a token of our appreciation for your continued support, we’d like to offer you a special discount on your next service. Please feel free to contact us, and we’ll make sure to take great care of your vehicle!
ACS Mechanic
46 stoney lane
Next to Jobcentre
B128af
Regards
10th October 2024
Audi A4 Coolant/antifreeze drain & refill
Vehicle collection on transport
Overall
Quality
Punctuality
Communication
Please see below ....I've sent this email to enquire why I've been charged a different amount. Look forward to your reply.
Why have you charged me £152.90?
Labour would seriously not be £137.90 ……..
I was advised it would be:
Booking ref 14180217
Hi Mark,
A pre-authorisation of £80.58 has been made for your booking with Acs tomorrow at 08:00. This is for your information only, you do not need to take any action.
These funds have been pre-authorised in accordance with our booking policy and Acs will not charge you until the booking is completed. If you have any questions about the pre-authorisation process please click here.
If you have any further questions regarding the booking please contact your mechanic by clicking here.
Thanks,
The ClickMechanic Team
From: ClickMechanic
Sent: 10 October 2024 15:37
To: mdavies181@gmail.com
Subject: ClickMechanic - Booking Receipt
Booking ref 14180217
Hi Mark,
Congratulations your booking with Acs is complete! Acs has charged £152.90 to your card.
Remember to use ClickMechanic for your:
• Servicing and MOT - Get an MOT for £19 when booking any service! Includes FREE collection and delivery.
• Repairs - No job too big or small! The mechanics on our network come to you, so no more waiting in dingy garage waiting rooms.
• Pre-Purchase Inspection - Thinking of buying a used car? Get one of the trusted mechanics on our network to check it over for you and ensure there are no nasty surprises under the bonnet!
To book your mechanic again in future please click here, enter your vehicle details and select the work needed.
Thank you again for booking via ClickMechanic!
Best wishes,
The ClickMechanic Team
Booking receipt Printer friendly version
Vehicle details
Vehicle: Audi A4 2.0L Diesel 2019
Registration no: BJ19SXP
Mileage: 30,669 miles
Labour
Coolant/antifreeze drain & refill
Vehicle collection on transport
Parts included
£15.00 Engine coolant/antifreeze
Subtotal
£137.90 Labour
£15.00 Parts
Total
£152.90
Receipt sent by ClickMechanic Ltd on behalf of Assured Cars Supermarket Limited, registered company number 11182922
Refer a friend
Earn 10% off your next car repair simply by referring your friends to ClickMechanic, and they'll also get 10% off their first booking!
Visit the address below to begin sharing this offer with your friends and family.
Refer a friend
Frequently asked questions:
• Can I leave a review for my mechanic?
Yes, you will receive another email shortly with all the details.
• My mechanic has said further repairs are needed, how do I get a quote for the work?
The mechanic will tell you what needs to be fixed, and will provide a quote through ClickMechanic. No need to pay the mechanic directly.
• What can I do if there is a problem with my repair?
In the very rare instance that there is an issue with your booking we are here to help. Our dedicated resolution centre can be found here.
• How can I book Assured Cars Supermarket Limited again in future?
You can book Assured Cars Supermarket Limited via their profile, just hit "Book Mechanic" to get started.
We’ll let your mechanic know you’ve requested them, and arrange for the work to be carried out to suit your schedule.
If you have any questions about your booking don't hesitate to contact your mechanic Acs via our messaging centre, or directly on +447766030904.
Read more
Reply from Acs:
Clarification Regarding Additional Charges
Dear mark,
Thank you for your email regarding the charge of £152.90. I’d like to provide some clarification on the breakdown of the costs.
The total cost is indeed £152.90, as advised. Additionally, there was a transportation charge of £72.80 for collecting the vehicle via transporter, as requested. This brings the total to £152.90.
I hope this clears up any confusion, and if you have any further questions, please feel free to reach out.
Best regards,
7th October 2024
Kia Sportage Premium Pre-purchase Inspection
Overall
Quality
Punctuality
Communication
Friendly and knowledgeable, I do appreciate his work . It gives me confident in knowing that am buying a good car with my money.
Reply from Acs:
Thank you so much for your kind review. We always strive to provide the best possible service, and it’s wonderful to hear that you had a positive experience. We wish you the very best with your new purchase, and we are here for you if you need any further assistance.
Please feel free to call us anytime—our team is always ready to help.
Best regards,
Customer care team
5th October 2024
Nissan X-Trail Premium Pre-purchase Inspection
Overall
Quality
Punctuality
Communication
Acs did an outstanding job. The inspection report was very detailed and thorough. Great communication.
Very happy that the inspection helped with my decision to purchase the car or not.
Highly recommended
Reply from Acs:
Dear customer,
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you found our inspection report detailed and thorough, and that it assisted in your decision-making process. It was a pleasure to work with you, and we’re glad we could provide the service and communication you were looking for.
If you ever need assistance in the future, please don’t hesitate to reach out. We would be more than happy to help you again.
Best regards,
ACS Mechanic 46 stoney lane Next to Jobcentre B128af Regards acs-ClickMechanic
5th October 2024
Peugeot 208 Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication
Happy with the work carried out… very convienient having the car picked up and dropped off… will def use again
Reply from Acs:
Thank you for your feedback! We’re glad to hear you were happy with the work and found the pick-up and drop-off service convenient. It’s great to know you’ll be using our services again, and we look forward to assisting you in the future.
If there’s anything else we can do for you, please don’t hesitate to get in touch.
Best regards,