Western Auto Centre , London | ClickMechanic
(68 ratings)
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8 years professional experience
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380 completed bookings
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Active since July 2024
Qualifications
- NVQ Level 2 Qualified
- IMI Member
- RMIF Member
Western Auto Centre , London | ClickMechanic
Western Auto C
21st March 2026
Audi A1 Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Can’t recommend.
Communication was bad, arrived 2 hours before arranged pick up time (luckily I was home), did not tell me they were going to keep the car over night on the first day, just didn’t car the car back, had the car over a week and nothing was achieved and had to ask multiple time for updates.
In the end I asked for the car back.
Reply from Western Auto Centre:
Hello Beth,
I apologise for the unsatisfactory experience; however, I would like to clarify some points in your “honest” review.
First and foremost, you raised a concern regarding the delayed pick-up. This delay was outside our control, as the road was blocked, which was unforeseen.
Secondly, you were informed that your vehicle required further diagnostics, a process that takes time and necessitates keeping the vehicle, particularly over the weekend when our operations are limited, as we do not work on Sundays. After conducting the diagnostic and in-depth investigation, we discovered that your vehicle was experiencing timing and engine issues.
You were duly informed and provided with options to either repair the vehicle or reassemble it and return it to you. You opted for reassembly and return, and we kept you updated throughout every step of the process.
Read more
23rd February 2026
Audi A6 Avant MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
The MOT was fine but when the car was returned from the service the engine oil was at its lowest level and i had to put in one more liter of oil to bring up to the correct level, and the car also now has a yellow engine warning light on which i am going to take to Audi to get fixed
26th January 2026
BMW 5 Series
Overall
Quality
Punctuality
Communication
No mechanic turned up, a driver without tools instead tried to’recover’ my vehicle
I specifically booked a Mobile Mechanic because I know the problems associated with the particular model of 5 series when a faulty starter motor drains the battery.
To compound this,I was then charged. Cancellation fee despite never having received the service I ordered.
The absolute cheek.
Cannot recommended. Avoid
Reply from Western Auto Centre:
Dear Colin,
Based on the details of your booking, you requested an MOT with collection and delivery, as well as a starter motor replacement. The booking also indicated that you were willing to pay an additional £70 fee for the recovery company's service to collect your vehicle. After making the arrangements for your booking, your contact information was passed to the recovery company to coordinate a collection time. However, you responded that this was not what you requested. You stated that you preferred a mobile service, which we do not offer. Consequently, the recovery company advised you to cancel the booking.
We attempted to fulfill your request in accordance with the booking details, but received predominantly negative responses. Please note that MOT inspections must be carried out at our garage, as mobile services are not available for this procedure.
While we appreciate your reviews, they are meaningful only when they reflect the truth. Thank you for your understanding.
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12th January 2026
Ford C-MAX Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Yes. Comms was good.
A minor check was missed which made me wonder what else was missed.
Overall the process was easy & well executed.
13th October 2025
Ford S-MAX Major Service
Overall
Quality
Punctuality
Communication
Car collected on a Saturday, returned promptly,good communication, no problems. Car had fault, which they have fixed, service via click mechanic was stress free and easy to use, instant quote is very good
11th October 2025
Peugeot 107 MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Mechanic friendly and knowledgable. Happy with the work they carried out, but didn't got any invoice or certificate of Mot done for keep with me.
7th October 2025
Peugeot 208 Clutch replacement
Overall
Quality
Punctuality
Communication
We didn’t meet the mechanic as the car was collected from my home address but the guy who picked the car up and brought it back was polite and informed us when he would be arriving and also when he was returning the vehicle.
5th October 2025
Peugeot 3008 SUV Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Fantastic service- thank you. Arrived promot, work carried out quickly and returned within the day. Would recommend
20th September 2025
MINI Mini Water pump replacement
Overall
Quality
Punctuality
Communication
I can’t comment on the quality of the work because I’ve no idea if they carried out the repair or not. Car is still overheating. Surely they should have called and discussed what was next to solve this. However, what they actually did was drive the overheating car back to our home without letting us know when they were coming. We were out, but could hear the car’s engine fan running loudly over the doorbell camera. We weren’t far away but they’d left the key with our neighbour and gone by the time we’d rushed back. Guess they didn’t want any more work! They charged us £70 recovery as the car couldn’t be driven to them, then they drove it back with the same problem! Recovery did pick it up promptly though.
10th September 2025
Kia Sportage MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Great service , good communication , second time have used them and will use again
At Western Auto Centre our team is devoted to delivering dependable and professional automotive services to our clients. We strive to surpass your expectations with our team of proficient technicians, state-of-the-art facilities and customer-focused approach.
For several years, we have been offering our community top-quality automotive repairs and maintenance as a full-service auto repair garage. Whether you require new tyres, basic services or more intricate repairs, you can have confidence in our team to provide high-quality service.