Reply from Connor:

Your car failed its mot on a Friday the part could not be sourced and suppliers let us down I had someone drive 80 mile round trip to collect the part at no cost to yourself to then have it fitted and car retested on the Monday I kept up with communication the full time, the customer was advised we have 2 courtesy cars which were both out with customers at the time, one of the cars was handed back on Sunday evening at 9pm so was not viable to then go clean the car and hand to customer for a couple of hours, no matter how good your mechanic is he couldn’t of done this any quicker as only one supplier had stock of the part required.