D.Rescue LTD , Hertfordshire | ClickMechanic
(2 ratings)
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10 years professional experience
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13 completed bookings
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Active since September 2024
Qualifications
- RAC Approved Garage Member
- IRTEC Accredited / Qualified Technician Accredited
D.Rescue LTD , Hertfordshire | ClickMechanic
Dexter Lee P
7th October 2024
Volkswagen Passat Thermostat replacement
Overall
Quality
Punctuality
Communication
Replaced thermostat and left the car with a coolant leak as didn’t put one of the hoses back correctly. Kept fobbing me off that he’ll return but didn’t. Left me with an unusable car for over a week. I had to raise dispute with ClickMechanic as Mechanic started saying it’s their problem. Clearly doesn’t know his own agreement with CM and expected them to resolve the leak. Dishonest and unprofessional person, eventually a refund issued thanks to CM. However I will think twice before using CM again.
Reply from Dexter-Lee:
sorry for inconvenience but we didn't do a inspection up on doing the job as you didn't pay for that and your coolant was low at the time I was working on your Car, you paid to do a simple job (Thermostat replacement) which isn't a hard job and then you also had your money refunded so you have received our service we provider is now free.
it's fine by us
28th September 2024
Vauxhall Vectra Cooling system pressure test (leak detection)
Overall
Quality
Punctuality
Communication
Friendly and knowledgeable was able to explain what I needed to do next to help me get the full on repair I needed
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