I am disgusted at this mechanic Paul form Paul's Autos. I have been respectful up until now and not left a review. I did report it to your customer services though and he advised me to raise a dispute. My car had an intermittent cog light issue and sometimes sounded like it was in a higher gear. I was advised it was a clutch plate needed. Paul also verified this, drove my car away to an area where he had more space, botched the job and had to push it back to my house. He caused me 2 issues. 1. He claimed payment for a job he did not resolve and 2. Completely botched my car so it now doesn't drive at all. I raised the first issue to get a refund which he did. I then raised a second issue as I was left with a broken car. I was advised to take Paul to a small claims court, but was also advised to try mediation first which I did by raising the 2nd dispute. He replied saying the car issue was now the gearbox which he would resolve at his expense rather then having me take to social media and go to court. He picked up my car, changed his story saying it wasn't the clutch plate after all as it wasn't very worn (which he previously said was mangled), now claimed it wasn't the gearbox at fault, but an actuator. He said he fixed the actuator and the car runs fine, however this was an outright lie. He returned my car dead, broken and unusable. I have tried my best to resolve this direct with him, but he now ignores the messages in the resolution centre. Therefore I am escalating this with the Motor Abundsman and submitting an N1 application form to take this matter to a civil court. I'm currently in the process of arranging another mechanic to assess the damage he has caused. It's worth noting that I have video and audio evidence of Paul saying to me that he's had to give a '£400 refund before to another customer and that if click mechanic makes him do this again he'll stop working with them'. I have video of him asking me to mark the job as completed so he got paid. I said no as he'd not resolved it. He continued to say that if he didn't mark it as complete Click Mechanic will harass me. He continued to mark it as completed to collect payment. I have used Click Mechanic for years. I even had my MOT passed just a few weeks before via click mechanic. I have used Click Mechanic for all my vehicles but after this horrible experience I will never use them again. All this stress has caused me loss of work, costs of public transport and mental health stress. My wife is suffering with cancer at present and could certainly do without all this drama Read more

Paul was great ,he done it the good job .Great communication, he is friendly and explained everything. I'd recommend Paul to everyone.

Great price and great service. Punctual and kept me informed of timings. Would definitely hire again for future jobs.

Paul was fantastic, he done a good job and was very polite he was on-time and explained the details of the job.

Great service, happy with the work done and the mechanic kept me up to date with the work being done

Paul did a good job, got it fixed and sorted efficiently. Satisfied with the service

Mechanics were punctual, knowledgeable and friendly. They completed the job within an hour at my home address, for far less than I'd been quoted at a dealership. Fantastic service!

Great service, turned up on time and provided a professional service. Recommended

Paul was professional, courteous and clearly explained the problem
Don’t what more I can say

Very pleased with paul, very polite and very efficient, will deff use again!