Custom Vehicle Works , Hampshire | ClickMechanic
(14 ratings)
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20 years professional experience
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59 completed bookings
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Active since October 2024
Custom Vehicle Works , Hampshire | ClickMechanic
Paul R
12th December 2024
Vauxhall Crossland X MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Excellent service, punctual, polite, and collected and delivered car to home address hassle free. MOT and Service completed at price quoted. Definite good experience all round, highly recommended.
1st December 2024
Volkswagen Eos Interim Service
MOT with collection & delivery
Fit 2 rear tyres
Overall
Quality
Punctuality
Communication
Customer Vehicle Works were great, they were friendly, knowledgeable and happy to offer advice and guidance.
I would certainly recommend and wouldn't hesitate to use them again.
Very happy
30th November 2024
Kia Sportage Clutch replacement
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Quality
Punctuality
Communication
They were amazing, helpful kept me updated with the progress of the repair
28th November 2024
Fiat Panda Timing belt replacement
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Quality
Punctuality
Communication
Great job on the car, very prompt and great communication, I will definitely be bringing my car to him in future!
28th November 2024
MINI Mini Countryman Clutch replacement
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Quality
Punctuality
Communication
I wouldn't recommend this service it cost a lot more than quoted took over a week and the tray under the engine fell off on the A27 destroying itself.. very stressful.toom
Reply from Custom Vehicle Works:
Good morning Simon, many thanks for your critique. We welcome all feedback good or bad so we can work on improving our business. The labour remained the same despite the incorrect vehicle specifications (we were not informed it was a 4x4 model). We are glad to hear the job we carried out is working perfectly, as we contacted you after this review to check. Please note we also ordered a new undertray which has now been refused. In regards to communication, customer was informed that there might be delay post dropoff as we are moving workshop, but we are very aware that this is an important feature of customer service and will work very hard to improve it. Many thanks, Paul. Read more
21st November 2024
Toyota Celica Tyre fitting
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Quality
Punctuality
Communication
I didnโt see much of him but he was friendly & professional. He explained what he was going to do and completed the task in a timely mannerโฆ.
21st November 2024
Mercedes-Benz SLK Coil spring replacement - rear (both)
Adjust Handbrake for mot failure
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Quality
Punctuality
Communication
I had a failed MOT, but my mechanic was on the ball and got the failed parts quickly replaced for me. Good communications and very fair charging for all of the work. Would definitely use this company again!! ๐๐๐๐
16th November 2024
BMW 1 Series Brake pads replacement - front (all)
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Quality
Punctuality
Communication
Very impressed with the service. 100% will use again. Collected from my house, brakes changed and dropped back home within 2 hours!!!! 5****
10th November 2024
Hyundai Tucson Brake discs and pads replacement - front (both)
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Quality
Punctuality
Communication
It was all very good. Car, taken away, repaired and returned - very convenient. Mark was very polite and friendly. Can't fault the service.
9th November 2024
Ford C-MAX Major Service
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Quality
Punctuality
Communication
Done a great job! Nice guy kept me informed all the way through the process. Friendly and convenient service