Reply from Robert:

Dear [Anthony Watters],

Thank you for your feedback. I take all concerns seriously and appreciate the opportunity to clarify the situation.

Firstly, regarding the collection delays, I acknowledge that the original timing changed due to unforeseen delays with a prior job. I communicated this to you in advance, and you agreed to the adjusted schedule. When I arrived for collection, you met me at the car, and no concerns were raised about the trailer at that time. I assure you that the trailer is fully functional and safe for transport.

As for the issues with your car, I want to reiterate that I have extensive experience working on clutches and have never encountered problems with my repairs. The clutch issue was resolved successfully, and during my short test drive, I noticed and noted down noises from the rear suspension, which I informed you about. These noises are consistent with a clear issue in the rear suspension and are unrelated to the clutch or gearbox, which is located at the front of the vehicle.

Additionally, I observed significant corrosion on the brakes, indicating that the car had been stationary for some time before repair. This may contribute to the condition of other components, such as the suspension.

I am more than willing to inspect your car further to address your concerns, but it’s unclear why I am being blamed for unrelated issues. If you had additional concerns or were dissatisfied with my earlier observations, I would have appreciated hearing from you directly before this public review.

Please feel free to contact me to arrange an inspection or discuss this matter further. I stand by my work and am committed to ensuring your satisfaction.

Best regards,
Robert
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