24-7 Auto Services Ltd , Scotland - East | ClickMechanic

(3 ratings)
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13 years professional experience
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9 completed bookings
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Active since November 2024
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- IRTEC Accredited / Qualified Technician Accredited
- ATA Level 4 Accredited
- ATA Level 3 Accredited
- IMI Member
- Autofirst Network Member
- RAC Approved Garage Member
24-7 Auto Services Ltd , Scotland - East | ClickMechanic
Robert H
3rd January 2025
Nissan Qashqai Vehicle Health Check
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Robert was a life saver, especially at this time of the year. Very happy with the job and so grateful he was able to help within a reasonable timeframe.
22nd December 2024
BMW 5 Series Clutch replacement
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My car was supposed to be picked up Thursday.. no contact from mechanic till after 5pm my car was supposed to be picked up at 1 ! We rearranged collection for the same time Friday... finally showed up after 3pm.. with a rickety trailer on the back of his SUV.. He finally dropped the car off at 10 pm Saturday night. Went out in car today and terrible clunking sound coming from car that wasn't there before... under acceleration there is a funny rumbling sound and vibration.. again wasn't there before the clutch went and would think that if the clutch had been repaired properly it would've cured the noise. I have to say this is the worst experience you could imagine... I expect to be contacted by customer service and an inspection done on my car... I will be contacting trading standards and seaking legal advice Read more
Reply from Robert:
Dear [Anthony Watters],
Thank you for your feedback. I take all concerns seriously and appreciate the opportunity to clarify the situation.
Firstly, regarding the collection delays, I acknowledge that the original timing changed due to unforeseen delays with a prior job. I communicated this to you in advance, and you agreed to the adjusted schedule. When I arrived for collection, you met me at the car, and no concerns were raised about the trailer at that time. I assure you that the trailer is fully functional and safe for transport.
As for the issues with your car, I want to reiterate that I have extensive experience working on clutches and have never encountered problems with my repairs.
The clutch issue was resolved successfully, and during my short test drive, I noticed and noted down noises from the rear suspension, which I informed you about. These noises are consistent with a clear issue in the rear suspension and are unrelated to the clutch or gearbox, which is located at the front of the vehicle.
Additionally, I observed significant corrosion on the brakes, indicating that the car had been stationary for some time before repair. This may contribute to the condition of other components, such as the suspension.
I am more than willing to inspect your car further to address your concerns, but it’s unclear why I am being blamed for unrelated issues. If you had additional concerns or were dissatisfied with my earlier observations, I would have appreciated hearing from you directly before this public review.
Please feel free to contact me to arrange an inspection or discuss this matter further. I stand by my work and am committed to ensuring your satisfaction.
Best regards,
Robert
Read more
20th December 2024
Volvo XC90 Rear brake pads
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Bob was excellent, very knowledgeable and kept me informed of what time he would be with us. Would highly recommend. Didn’t waste anytime and got the job completed fast and efficiently. Would use again for any further work.