Very friendly reliable and capable.
Excellent experience for a first time user of ClickMechanic.
Got the job done efficiently and got me back on the road.
Will be using again.

Jack was great, did all that was agreed, talked me through it all, and let me know he saw a couple of other things that might need work in future.

Jack was friendly but he did not have the appropriate parts or tools for the job when he first arrived. Job was only finnished at the third attempt, two days later. He needs more experience is choosing what jobs to take.

Jack was great, he was punctual and communicated everything excellently to a point where I understood easily. He was happy to answer any questions I had, was friendly and knowledgeable throughout- the work was carried out in a reasonable time and so I was very happy with the experience overall.

Jack was really nice this was my first time using this service so I was a bit apprehensive with all the scams out there but was a good service times changed a couple of times but when I said I wasn’t happy about it managed to get it done first thing so gota say jack when out his way to make sure it was done I’m very happy with the service an would use again

Yes...very good and friendly.
Good price....and very easy to book and you dont need to do nothing else ...

Jack is a friendly and knowledgeable, although the job turned out to be alot bigger than expected he still had a look to see, if he can do it on the spot at workplace car park, but no luck there.

Jack was very friendly and carried out the inspection quickly. He spent the time to explain the issue with the car and talked over the options for fixing the diagnosed problem.
Although Jack was very punctual on the day of the inspection, he did have to cancel the first appointment (hence the 4 stars).
Overall very good service.

Its hard to say as he didn't do any work to the car. He was friendly but only here for about 15 min

Terrible experience from the start. Jack was originally booked in to arrive at between 8 and 10 on the 15/03/25. At 21.50 on the 14/03/25 he called to say that he had rearranged to the 17/03/25 to arrive between 4 and 6. When he arrived I explained the issues that we were experiencing with the car which were that some lights on the dash were intermittent and the car sometimes went into limp mode. When Jack was present, there was only one light showing. Jack then decided to plug the fault code reader to the car. The code reader didn't work. He then advised to take the car to a main dealer {Peugeot garage}. After only being at my property for about 15 minutes and unable to do the diagnostic inspection that was requested I asked Jack would I be charged even though he was unable to carryout the job. He responded, would I like him to cancel the job and I would only get charged £40 instead of the agreed £64.41. I tried to explain that giving the advice to take the car to a main dealer wasn't a diagnosis. Jack then tried to call clickmechanic to seek advice and try to get a resolution but the phone lines close at 5pm. Jack then left my property and within 5 minutes I received the invoice after being told that he wouldn't log the job as complete until we could speak to someone at clickmechanic.
In summary Jack was neither punctual or knowledgeable and arrived at my property without working equipment to carry out a diagnosis. However was really quick to issue an invoice for work that had not been carried out. The whole experience really felt like a scam and unfortunately I've had to inform my card provider of this. Read more