I recently used your company for an MOT, service, and replacement brake discs and pads. Unfortunately, I was somewhat disappointed with the overall experience.

The mechanic arrived within the agreed collection window of 10am–12pm, which I appreciated. However, there was no introduction or identification shown on arrival. As a new customer handing over my vehicle to a company I had not used before, I felt it would have been reassuring for the driver to introduce himself and provide some form of ID.

Once my car had been collected, I received no communication throughout the day regarding its progress. As it was getting past 5pm and I had not heard anything, I contacted the company myself as I was becoming concerned. I was later informed that the driver was on his way back with the vehicle. Regular updates during the day would have provided reassurance and greatly improved the customer experience.

I was also disappointed that the final bill was higher than the original quotation. I understand that additional work can sometimes be necessary, but I would have expected to be contacted beforehand to discuss and approve any extra costs before the work was carried out.

The work itself appears to have been completed satisfactorily, but the lack of communication throughout the process let the experience down considerably. I hope this feedback is useful in helping improve the service provided to future customers. Read more

They arrived punctually. The mechanic was friendly and professional.
Good communication throughout.

Very patient, I’ve been the target of thieves since January, so a lot of my info was patchy, we walked round the car, discussed locking nuts, I left him the key and off he went, I was expecting the job to be done in the time quoted, but it came back well into the afternoon, so I’d suggest clarifying before when to expect the car back, I’ve since recommended the site to others and plan on using it from now on! Thank you

Very happy with the work carried out and the quality of the service both punctuality and communication.

Primo Tyres did a good job, arrived on time, took the car and fixed it quickly. Communication and politeness were good. Recommended.

Adam was brilliant! He was nice and friendly, fixed what needed doing to my car, very happy customer.

The mechanic, was punctual, honest and did a great job. I was very pleased overall. Will definitely use them again

Good communication re. the collection of the car. Job done quickly and returned. It was a brake disk and pad replacement so hard to assess quality of work until we have done a few miles but brakes clearly work!