EAST MIDLANDS AUTO , Leicestershire | ClickMechanic
(210 ratings)
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25 years professional experience
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550 completed bookings
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Active since July 2019
Qualifications
- City & Guilds Level 3 Qualified
EAST MIDLANDS AUTO , Leicestershire | ClickMechanic
Marco F
5th September 2020
Land Rover Range Rover Evoque Timing belt replacement
Overall
Quality
Punctuality
Communication
Everyone seemed really friendly and helpful, we will definitely use them again
4th September 2020
Vauxhall Zafira Timing belt replacement
Vehicle Health Check
Overall
Quality
Punctuality
Communication
Work has been carried out superbly, didn’t meet the mechanic as I had the collect and return arrive for my vehicle.
The chap who collected the car was courteous and mindful of social distancing rules for anyone with concerns in the current times.
Highly recommended
29th August 2020
Hyundai ix35 Clutch replacement
Overall
Quality
Punctuality
Communication
The mechanic was friendly and he did a great job. The car drives very well now.
12th August 2020
Vauxhall Insignia MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Friendly service from all staff involved. Collected the car within the time allocated, the person collecting was very polite and helpful.
Completed the work in very good time and returned the car quickly.
Throughout was kept up to date.
12th August 2020
Audi A4 Timing belt replacement
Overall
Quality
Punctuality
Communication
Car was picked up and driven to garage so didn't meet the mechanic. The driver was very efficient and amiable.
3rd August 2020
Jaguar XF MOT with collection & delivery
Major Service
Overall
Quality
Punctuality
Communication
The car was due for collection between 8.00 and 10am, the driver arrived 11.45am, however they did call to say that they were running late due to the amount of business they had on that day.
Apart from that, the service/MOT and communication were excellent and would have no problem recommending ClickMechanic at all.
1st August 2020
BMW 5 Series MOT with collection & delivery
Major Service
Overall
Quality
Punctuality
Communication
Good service incl. pickup & drop off and would be happy to use again in the future.
25th July 2020
Skoda Rapid Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Mark was fantastic. Punctual, good communication. From start to finish. Very happy with the work.
15th July 2020
Citroen C4 Picasso Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Picked my car up on time, full service and mot carried out, great service and Comms , deffinatley will use again
8th July 2020
Hyundai Getz Timing belt/chain replacement
Full Service
CARRY OUT ALL ADDITIONAL REPAIRS
Overall
Quality
Punctuality
Communication
I didn't meet the mechanic but the driver who picked the car up and the owner of the garage were courteous and professional, and the latter returned some of my fee after I complained about some of the issues below.
The quality of one part of the work - a general service - was dismal: upon the car's return it was clear that no hinges had been greased, the windscreen fluid tank was empty, the tyres were at uneven and incorrect pressures, and two weeks on, the car has failed its MOT on a basic problem with the brakes which the MOT garage says should have been spotted in a general service.
I think this illustrates the problem of a one-off distant garage that has little interest in keeping you as a long-term customer.
For this reason I won't recommend ClickMechanic.
Read more
Reply from EAST MIDLANDS AUTO:
Good afternoon David,
thank you for taking the time to review us, we are extremely sorry to hear of your experience on this occasion.
1. we carry out all servicing to extremely high standards, following industry standard checklists / procedures whilst following strict manufacturer guidelines.
2. we only use clear grease during our services, as the more visible 'white grease' is prone to trapping debris, whilst also looking unsightly upon opening doors.
3. unfortunately we cannot control certain environmental factors regarding Tyre pressures, as hot / cold weather or driving conditions as well as slow punctures can all fluctuate Tyre pressures once a vehicle has left our premises.
4. In regards to MOT test results - this is down to the test station/testers personal discretion in what they deem to a pass/fail. unfortunately we have no control over this.
Upon speaking to our business owner, you were given a 'Good Will Gesture' to an amount higher than initially asked for. out of good will.
we are extremely sorry that you feel our service was 'Dismal'
kindest regards
EMA Customer Services.
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'Approved Service & Repair Centre' Renowned for for high Customer Service throughout the car Industry. Offering Main Dealer Service - Not Main Dealer Prices.
Timing belts - clutches - exhausts - servicing - repairs - diagnostics
Registered by the good garage scheme
V.A.G service & diagnostic specialists
Rest assured of a very warm welcome, expert advice & value for money.