SMITHS FORD , West Midlands | ClickMechanic

(36 ratings)
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33 years professional experience
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141 completed bookings
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Active since March 2021
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- IMI Member
- Blue Oval 3 x warranty company repairer
SMITHS FORD , West Midlands | ClickMechanic
Peter R
27th September 2022
Citroen Berlingo Heater matrix replacement
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Communication
After initial problem (delay) with getting my vehicle checked in at the garage, Jay was friendly and enthusiastic about a complex job (replacing Heater Matrix). He kept me up to date on the progress. The work appears to have been carried out successfully.
18th September 2022
Land Rover Discovery 4 Fuel level sender unit replacement
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Peter and his team are knowledgable, they sorted my Landrover Disco 4 fuel gauge and my landy is back on the road now. It took longer that expected but Peter had explained to me that he was short staffed due to sickness.
9th September 2022
Nissan Qashqai Car Won't Start Inspection
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Punctuality
Communication
Sadly wouldn’t recommend, communication was horrendous had my car 4 weeks and I had to tell them to return it as they still didn’t fix it. Nore tell me what was wrong with it. Charged me £205 too. Called the AA once I got it back and they fixed it within 2 hours. All that needed doing was drain the fuel and replace. I feel robbed and taken advantage of due to the lack of my mechanic knowledge, the reason I used this site so I would get a reliable vetted garage. Instead I got a cowboy. Lesson learnt I suppose. Call the AA MOT CLICK MECHANIC
Reply from SMITHS FORD:
Hello we did drain your fuel at our garage ? Replaced the fuel ? We also had injectors tested then purchased a second hand set at OUR cost ? We also fitted a fuel pump at our cost a crank and cam sensor at our cost ? You only paid for 2the recovery fees and injector test we paid the other £470 out of our own pockets ? I am pleased that you have you car back on the road BUT I think changing the fuel a second time would not do the TRICK. We hope have not got some underlying intermittent problem with your car and all goes well in the future. Regards
27th August 2022
Vauxhall Corsa MOT with collection & delivery
Major Service
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Communication
Fine as far as I know. Ran a bit late picking up car but did phone and tell me. Friendly.
Reply from SMITHS FORD:
Thank you for those kind words a pleasure to MOT and Service you Corsa.
Regards
22nd August 2022
Ford Fiesta Full Service
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Communication
I booked a service, I didn't meet the mechanic, the car was picked up and taken to the garage
16th May 2022
Vauxhall Zafira Oil leak investigation
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Communication
Mechanic was on time and soon found leak and gave me a quote to do the repair,however the work was never done,after dropping car off.i heard nothing for days until I rang them.was told they still hadn't started the work.left it another day then gave up and collected my car to take elsewhere
Reply from SMITHS FORD:
Hi I am very sorry for your experience I did explain I was 3 mechanics down due to illness and a holiday you did stress at first no RUSH apologies once again.
Regards
9th May 2022
Land Rover Freelander 2 Crankshaft (CKP) position sensor replacement
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Punctuality
Communication
Pete was a consummate professional who knew the car back to front and fixed it within the timescale he quoted.
Reply from SMITHS FORD:
Thank you for those kind words we aim to please
Regards
4th May 2022
Renault Clio Battery replacement (vehicles without stop/start system)
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Communication
Pete was really good, very happy. Called me in advance and sorted the problem.
30th April 2022
MINI Mini Timing chain replacement
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Punctuality
Communication
I am so impressed. Mechanics have been lovely. I've been informed what was going on all the way through. Helpful and lovely from the minute I booked. No work down without my consent. Really can't recommend highly enough!!
29th April 2022
Audi A3 Clutch and dual mass flywheel replacement
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Punctuality
Communication
Seems like a good job was done. Arrived on time. Poor communication - I had to chase up when my car would be returned.
Reply from SMITHS FORD:
Hi really sorry about the communication issue I had to leave work with a personal issue I did say when I collected your Audi it would be back between 5.30 and 6 I believe he got there a little after 6 ? This was only due to us running a bit late with myself having to leave in the morning so sorry for the inconvenience.
Kindest Regards