Reply from Eastman Way Mot Center Ltd:

Hi Daniel,
I am sorry you feel your experience with us wasn’t up to your expectations but we try to help our customers as much as possible on our side.
In terms of communication, we tried to contact you twice and failed before your friend responded to us stating you were not available and we should schedule a time after 6pm. The office also confirmed the time was scheduled between 6-8pm as you are aware that those are out of business hours but we managed to make the appointment before the time window was over and perform the diagnostic. As a professional, it is our duty to make sure we are equipped with enough tools to carry out the task which at the time was diagnostic not repair so we had suitable tools with us at the time. As for checking your boot, we witnessed there was a lot of moist in your boot so we wanted to make sure there was no wiring issues. After we did the diagnostic we advised you to transport your car to the workshop with the recovery. We did not hear anything back from you until today when you informed us that you had decided to choose another local garage instead. You did not mention any issues with us so we could have resolved it then.
We wish you the best and hope to be able to help in the future.
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