London Motor Sports , London | ClickMechanic
(1 ratings)
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15 years professional experience
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9 completed bookings
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Active since March 2022
Qualifications
- Automobile
- RAC Approved Garage Member
- Group Auto Network
- Independent Garage Association
- Trust My Garage Approved
- United Garage Service
- RMIF Member
London Motor Sports , London | ClickMechanic
London Motor Sports L
16th November 2024
Mazda CX-7 Tyre fitting
Overall
Quality
Punctuality
Communication
Got a phone call the day before saying they didn't have my tyres in store but the ones they had were more expensive and would charge more. Fine. Told to get there at 8am sharp. Get there at 8am, no tyres at all. They've been special ordered and won't get in until 1pm. Drive all the way back home, 10am phone goes off again, tyres have arrived early. Wonderful. Get there at 11, told it'll take 45-60mins. Eventually leave at 1:30. Got charged extra for tyres that they had to order in anyway, and pretty poor communication. Fella doing it was lovely, and the tyres haven't fallen off yet, so that's a plus.
Reply from London Motor Sports:
We sincerely apologize for the inconvenience you experienced due to unexpected delays and miscommunication. Our commitment to providing excellent customer service and accurate information is of utmost importance to us. Unfortunately, we faced challenges with stock availability and order processing, which led to these delays.
We greatly appreciate your patience and understanding as we work to resolve this matter. Rest assured, we are thoroughly investigating this incident to prevent similar issues from occurring in the future. Your feedback is incredibly valuable, as it helps us enhance our services continuously.
Thank you for your business and for bringing this issue to our attention. Your support allows us to improve and serve you better.
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Our Commitment to Excellence:
Expert Technicians: Our highly skilled technicians are at the forefront of automotive technology, ensuring your vehicle receives the care it deserves.
Cutting-Edge Technology: We utilize the latest diagnostic tools and equipment to deliver accurate and efficient service.
Transparent Processes: We believe in open communication. Our team will keep you informed throughout the entire repair process.
Sustainable Practices: We're committed to minimizing our environmental impact and promoting sustainable automotive solutions.
Our Comprehensive Services:
MOT Testing: Ensure your vehicle meets road safety standards with our expert MOT testing.
Wheel Alignment: Optimize your vehicle's handling and tire life with precision wheel alignment.
Mechanical Servicing: Keep your vehicle running smoothly with our comprehensive mechanical servicing.
Diagnostics: Identify and resolve complex issues with our advanced diagnostic tools.
Bodywork Repairs: Restore your vehicle's appearance with our expert bodywork repair services.
Fleet Maintenance: We cater to the needs of professional industries, including taxi companies, providing efficient and reliable fleet maintenance.
Drive into the Future with London Motor Sports
Contact us today to schedule an appointment or learn more about our services. Let us elevate your driving experience. Read more