Royal Cars Autocentre , Buckinghamshire | ClickMechanic
(3 ratings)
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15 years professional experience
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15 completed bookings
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Active since January 2024
Qualifications
- City & Guilds Level 3 Qualified
Royal Cars Autocentre , Buckinghamshire | ClickMechanic
Mohammed A
29th December 2024
Mercedes-Benz A-Class Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
I was given a time slot of 0800 - 1000. As nobody turned up, I called at 1015 to check status. I was told they would reach me by 1130. Eventually, they arrived at 1245. There was no communication and I was just left waiting the whole morning.
Further, I was told that the car needed some repairs to pass the MOT. They said it will take a lot of labour to open and replace the discs and pads. As it was already open, I requested they don’t charge me for the labour for opening again. I was happy to pay reasonable costs for replacing the parts, which should be much lesser. They said I would have to pay the full charge payable even though they didn’t have to do the same amount of work.
As I needed to get the car through MOT, I had to pay up.
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Reply from Royal Cars Autocentre:
Hi your review is not entirely true we communicated during the morning and advised you the mot slot booked was for afternoon, if we have to open the the tyres to show you the condition of brake pads and discs we have done some of the job why would we not charge for our time we have used to complete a job? You tried to pay £50 for front and rear brakes pads and discs I am sure you would not work for a discounted rate so why try to do that to someone who is earning a living?
22nd October 2024
Renault Trucks Master Car Won't Start Inspection
Overall
Quality
Punctuality
Communication
Asked for diagnostic on renault van, turned up within time said, and found problem.
Unfortunately couldn't fix on visit so needs to go into garage.
But very prompt and knowledgeable
15th October 2024
Kia Sportage Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication
I was happy with the communication and the quality but unfortunately due to a mix up at their end the wrong parts were ordered for my vehicle which delayed it being returned for many hours. Other than that I was very hppy.
Reply from Royal Cars Autocentre:
Just to respond we did not order wrong brake pads these were sent by Euros who had a choice and the correct ones were sourced in from another of their branches and the times were given and Ian was kept updated.
Regards