BUYER BEWARE - IF SOMETHING SEEMS TOO GOOD TO BE TRUE THEN IT USUALLY IS

- Replacement brakes and pads needed as the warning light came on and my garage couldn't fit me in for a few weeks
- I had a number of trips coming up and needed to have them replaced and was attracted by Click Mechanics advertising
- I managed to find a mechanic who could come 2 days later and was initially over the moon
- On reflection maybe his immediate availability was too good to be true?!
- I had the work done and clearly it was...
- The final price higher than quoted and the mechanic claimed he hardly made any money from the job
- And the replacement discs and pads failed after 6 months
- When I asked the mechanic about the warranty by text he swerved the question and suggested it might by down to the age of the car and that it could be down to other problems
- There was no mention of the 12 month warranty or offer to inspect the vehicle (I have a copy of the text message if anyone would like to see it)
- I subsequently discovered that Click Mechanic offer a 12 months warranty
- And that OEM parts must be used by the mechanic
- When the mechanic went silent I escalated the issue with Click Mechanic and they told me it was the mechanics responsibility to resolve matters
- When I asked for proof of OEM parts being used, as it's odd that OEM parts would fail after 6 months (my previous 2 sets lasted over 4 years per set) the mechanic couldn't provide an electronic receipt
- Weirdly Click Mechanic were okay with this and said it was my responsibility to read the T&C's and suggested to the mechanic that he should make customers aware in the future
- So I am now £410 down and have wasted many hours trying to resolve this shocking state of affairs
- Clearly if it seems too good to be true then it usually is

SO MAKE SURE YOU READ THE SMALL PRINT AND IGNORE THE 12 MONTH WARRANTY AS IT APPEARS TO BE NO MORE THAN A MARKETING GIMMICK - OR SOME MIGHT SAY A SCAM.

Spencer was prompt, friendly and knowledgable. Very happy with the work carried out and professional advice following the Service.

Yes he was knowledgable, friendly and polite. The work he carried out I was happy with.

Spencer did a pre-purchase inspection for me and I was really impressed. He was punctual, did a thorough job and communicated really well with his report and phone calls. The company I was buying from were very impressed as well.
A top job and it gave me lots of confidence in the purchase - thank you.

Spencer M was very punctual and helpful. He did the job for me despite of the very difficult weather conditions. He also said me to call him whenever problem persists. I am really happy and decided to take continuous support from click mechanics.

Sean, has been so helpful, punctual and professional! Would highly recommend.

Grate guy . Very friendly and knowledgeable . Very happy with the work he carried put

Informative and respectful! Good feed back! Punctual and polite! Positive experience once again!

Spencer was great. Communicative, punctual and knowledgeable. Very friendly and kept me up to date with what was happening. Will definitely use him again!

Spencer was excellent. He kept me informed every step of the work.
Hew was friendly, and very good with his coms.
I would happily have him wok on my vehicles I. The future.