Great guy and professional mechanic, all was perfect, thank you very much.

Andrew was brilliant really put my mind at ease, knew I was in safe hands. Friendly and good communication

Michael was friendly and super helpful. he was very knowledgeable and explained everything very well.

The following major points was neglected to highlight in the inspection report,

1) Noise during reversing the car . Cracking noise which is consistent each and every time reversing the car.
2) The car is pulling right on driving 70+ km/h .

It is evident that the mechanic has limited or no experience on basic checks of Mercedes Benz Car. The above two major points are life threats to a driver .

I wouldn't recommend this mechanic for any Mercedes Benz car checks .

Great communication. Very pleased with the report provided for the vehicle & the images provided for the problem the vehicle did have.

Very good communication. Mike was Professional. He Went above and beyond.

Michael was very professional and courteous, also took time explaining some of the practical elements of his work.

Michael was great. He clearly explained the diagnostic test and results and provided information about the required repair. Very happy with the service

I found your company via the internet. From the moment I signed up with you regarding urgent repairs to my vehicle, I was impressed.

I received a message stating that Michael would be my mechanic and had been allocated to me. At this point, I was also given a reference number. Michael called me the day before he was due to come out (between 12 and 2 p.m.) to understand the full circumstances of the car's issues, what I had been told the problem was, and my own observations.

Later, I received another call from Michael, letting me know he could arrive by 9:30 a.m., which was perfect as my car could no longer be started, and I was relying on taxis. He arrived the next morning and completed the assessment of my car. It was then decided that the repairs could not be done on my driveway, so the vehicle needed to be taken to Luton, where his garage is located.

Michael was keen to get the job done quickly. He arranged for a pick-up truck to collect my vehicle and transport it to Luton, which cost me £130. He was passionate, very professional, and kept me well informed throughout the process. However, there was some confusion due to the constant emails and messages stating that you were unable to allocate a mechanic, even though the car had been with Michael since the 18th.

Money was removed from my account to cover the repairs, then refunded, and at one point, it seemed as though the job had been canceled. Despite these hiccups, my car was returned today, and I’m happy with both the car and the repairs. Michael even had it cleaned before returning it.

The only negative aspect was that Michael needs to manage customer expectations better. For example, in my case, I had a rented vehicle and a business to run. If he had said, “We’re looking at about three days, mate,” instead of implying it might take a week, I could have planned accordingly. This would have saved me from needing to extend the rental or pay for additional taxis after the three-day mark when the car was still in Luton.

As someone with a business and commitments, managing my expectations was critical. Nevertheless, I would rate the overall experience a 9/10. Read more

Michael was great - knowledgeable and very helpful. Quickly diagnosed the problem and proposed a solution.