Third party data processors
Third party data processors in the EU
| Third party service | Short description |
|---|---|
| Dropbox | Cloud storage. |
| Google Analytics | Google Analytics tracks and reports website traffic and user behaviour on our site. |
| Google Drive | File storage and synchronization service. |
| Heroku | Heroku provides hosting services which we use to run our platform. |
| Looker | Data analytics tool by Google. |
| MailChimp | MailChimp emails vehicle owners who have requested to speak with a mechanic, when they are unreachable by phone. |
| The Motoring Organisation | Used car warranty service provider. |
| Pipedrive | Pipedrive tracks the progress of mechanics through the applications, vetting & on-boarding process, including our communications with the mechanic. |
| Sift Science | Sift Science helps us prevent fraudulent bookings. |
| Signable | Electronic signing platform used for mechanics to sign and agree to terms and conditions. |
| Stripe | Payment data is maintained in Stripe. |
| Talkdesk | Talkdesk's software manages our phone systems, records calls and allows us to track how well our phone lines are operating. |
| TikTok | TikTok is a social media platform where users can create and share short-form videos. |
| Vero | Vero provides email automation, allowing us to send you marketing or transactional emails at relevant times. |
| WisePops | Pop ups on website. |
| Xero | Xero provides accounting software for tracking invoices and payments. |
| Zapier | Automation tool. |
| Zendesk | Zendesk is our customer service software that handles, records and tracks customer communications via email, text, phone, live chat and social media. |
If you require any further information please email dataprivacy@clickmechanic.com
Data stored outside of EU
| Third party service | Location | Privacy and/or security policy | Countries where data is transferred and appropriate safeguards |
|---|---|---|---|
| Awin |
AWIN Ltd 2 Thomas More Square E1W 1YN United Kingdom |
https://www.awin.com/gb/privacy | Where Awin transfer your personal information to entities in their group or service providers in countries which have not been deemed to have an adequate level of protection under an adequacy decision of the EU Commission, they have put in place specific contracts containing the EU Commission's standard contractual clauses (the "Model Clauses") to ensure that your personal information is treated by all parties in a way that is consistent with and which respects laws on data protection, in particular the GDPR. |
| Convert |
2093 PHILADELPHIA PIKE #9985 CLAYMONT, DE 19703, USA phone (US) +1-888-666-9711, phone (UK) +44-808-196-2557, |
https://www.convert.com/privacy-notice |
USA EU-US Data Privacy Framework (EU-US DPF) (https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt0000000Gp9oAAC&status=Active ) |
| Facebook Ads Manager |
Facebook Inc. 1601 S. California Avenue., Palo Alto, CA 94304, USA |
https://www.facebook.com/privacy/explanation |
USA EU-US Privacy Shield certified (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC) |
| Google Ads |
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA email data-protection-office@google.com, phone +1.650.253.0000, fax +1.650.618.1806 |
https://policies.google.com/privacy?hl=en |
USA EU-US Privacy Shield certified (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ) |
| Google Analytics |
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA email data-protection-office@google.com, phone +1.650.253.0000, fax +1.650.618.1806 |
https://policies.google.com/privacy?hl=en |
USA EU-US Privacy Shield certified (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ) |
| Kissmetrics |
Kissmetrics Privacy Office 847 Sansome Street, San Francisco, CA 94111 |
https://signin.kissmetrics.com/privacy/ | Kissmetrics complies with the U.S. - E.U. Privacy Shield framework and the U.S. - Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. |
| MailChimp |
Rocket Science Group LLC d/b/a MailChimp 675 Ponce De Leon Ave NE, Suite 5000 Atlanta Georgia 30308 United States |
https://mailchimp.com/legal/privacy/ | E.U.-U.S. and Swiss-U.S. Privacy Shield |
| New Relic |
188 Spear Street, Suite 1200, San Francisco, CA 94105 |
https://newrelic.com/termsandconditions/privacy | New Relic has self-certified to the Swiss-US and EU-US Privacy Shield |
| Outbrain |
111 West 19th Street, third floor, New York, NY 10011, United States |
https://www.outbrain.com/privacy | Outbrain complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) (https://www.dataprivacyframework.gov), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. |
| Sift Science |
Sift Science Inc. 123 Mission St., 20th Floor, San Francisco, CA 94105, USA |
https://siftscience.com/security-privacy |
USA EU-US Privacy Shield information for EU-US transfers: https://siftscience.com/privacy-shield |
| Stripe |
185 Berry Street Suite 550 San Francisco, CA 94107 |
https://stripe.com/gb/privacy | Stripe has certified to the EU-US and Swiss-US Privacy Shield |
| Talkdesk |
Talkdesk, Inc. 535 Mission Street, 12th Floor San Francisco CA 94105 United States |
https://www.talkdesk.com/privacy-policy/ | E.U.-U.S. and Swiss-U.S. Privacy Shield |
| TikTok |
TikTok Information Technologies UK Limited. 4 Lindsey Street Barbican London EC1A 9HP United Kingdom TikTok Technology Limited, 10 Earlsfort Terrace Dublin D02 T380 Ireland |
https://www.tiktok.com/legal/page/eea/privacy-policy/en?lang=en/ | USA, Singapore Standard contractual clauses |
| Vero |
Vero Holdings Australia Pty Ltd. Level 1, 251 Riley Street Surry Hills NSW, 2010 Australia |
https://www.getvero.com/privacy/ | Data Processing Addendum |
If you require any further information please email dataprivacy@clickmechanic.com