I’m dissatisfied with the service the mechanic provided

In the first instance, if you are unhappy with the work/s the independent mechanic carried out, you should open a Resolution Case via your ClickMechanic Dashboard. Simply select the relevant topic from the ‘Actions’ dropdown menu, fill out the details and click ‘Send’ - this essentially opens a 3-way dialogue between yourself, the independent mechanic and if required, our Customer Service team.

If necessary, in most cases we will be able to advise as to how best resolve the matter, based on the information provided by both customer and independent mechanic.

Please also view our Complaints Procedure at:
https://www.clickmechanic.com/help/articles/184/complaints-procedure