Very pleaded with the work. Communication whilst in the workshop excellent but marked down because contact prior to appointment day was misleading. Phone call suggested I needed to specify a time for the work to be done and I needed to bring the car to the garage.

Such a great idea - forget getting up early and getting your car to garage. And then either waiting around, drinking bad tea, etc or renting a car. Just stay at home and it is all done for you.

Joy

Excellent communication, prompt collection, Fantastic value for money. Highly recommended.

Yes, mechanic seemed friendly and knowledgeable. I am unable to check on the quality of work carried out however felt that they were being honest.

Car was picked up in my allotted time. They carried out the M.O.T and service without any issues and what was quoted was exactly what I paid so no surprises. I would have no problem using this service again and also my wife has used this service before. So spot on CLick Mechanic what a great service

Excellent garage. Collected the car swiftly with great communication on arrival time and kept me updated with the work being carried out. Very happy with the service indeed.

Clutch replace seems to be OK so far at a very good price. Reported a broken engine mount during the work, labour charge for replacement was quite high just for this in relation to the cost of an entire clutch replacement. Not sure if this was a complex job....................

Very happy with the work carried out, mechanic was friendly. Good phone call to outline advisory work etc. arising work from MOT and Service

Very happy with all work done. Quick and speedy service, love the pick up and drop off facility

I have no idea whether the mechanic was friendly and knowledgeable
as there was absolutely no communication from them at any point.

My car was collected nearly 3 hours after the time I was given by the driver (1 hour after the time slot given by Click Mechanic). Collection slot - 8-10am; driver text (at 10pm the night before!) to say they'd collect at 8am; after me calling several times they finally arrived at 10.50am.

I wasn't called at any point during the day about my car although the driver assured me I would be called before any additional work was undertaken.

I called the driver (the only number I had) at 4pm to find out when my car would be returned and was told someone would call me back. They didn't.

I only found out the MOT had been done when I got an email at 5pm saying I had been charged (and charged an additional, unagreed £35).

I called the driver again at 6pm when I still hadn't heard from them and was told he was 20mins away. When he arrived he was unable to tell me where the £35 additional charge had come from (fair enough- not his job I guess, but would be nice if someone had told me!).

Raised a case via Click Mechanic and got a message from the garage to say the additional charge was for filling up windscreen wash. £35!!!
(In addition, car hadn't been cleaned inside or outside - no idea if that's standard or not, but it's always been done by local garages in the past.)

Checked Click Mechanic website again and saw that windscreen wash should be inc. in the Full Service I paid for. Click Mechanic were very nice when I called but said they couldn't do anything as it's between me and the garage and that there is a difference between a windscreen wash top-up (included) and filling it up (not included). Debatable in my opinion, but either way, surely not a £35 job.

This was my first time using this service and I can only assume I was just unlucky and got terrible service (from an otherwise highly-rated mechanic!) and perhaps my experience would have been as expected had I been assigned a different mechanic.

However, I am most definitely put off and will not be using Click Mechanic again - and will be advising anyone who asks to steer clear of them. It's a great idea, but I think the addition of a "middle man" who can't help when things go wrong just overcomplicates things. Read more