Hertford Auto Centre , Essex | ClickMechanic
(34 ratings)
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25 years professional experience
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203 completed bookings
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Active since October 2017
Qualifications
- City & Guilds Level 3 Qualified
- ATA Level 4 Accredited
- AA platinum plus certified garage
- AA & RAC Approved & Accredited
- IMI Member
- Warranty repair centre for all warranty companies
- Hybrid and ev registered repair centre all manufacturers vehicles
- Air conditioning certified garage R314A & R1234Yf
- The Motor ombudsman
Hertford Auto Centre , Essex | ClickMechanic
Gary R
20th December 2022
Vauxhall Vivaro Wheel bearing replacement - front (passenger side)
Full Service
MOT with collection & delivery
Renewfront wiperblades(mot fail )
Overall
Quality
Punctuality
Communication
Gary took my van in for a mot service and changing the wheel bearing. Unfortunately it has come back to me worst that what it was. First off changed my window wipers which are brand new and charged me 58£ saying it failed the mot. 2nd replaced my wheel bearing and now its faulty . Now the service light is still on abs lights are on and the van doesn't want to brake... I understand its a busy time of year and he cant sort it out as soon as id like buy i'm abit worried about taking it back to him to be rectified to be honest.
Reply from Hertford Auto Centre:
Hi I do understand your frustration in the wheel bearing failing.
This was no fault in our workmanship it was a faulty part supplied by the company we bought the bearing from.
They did replace this under warranty.
I did not reply to your feedback until this issue was resolved.
Thanks Gary
17th December 2022
Kia Sorento Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Gary and team were brilliant. Ran the diagnostic, great email feedback on the test (and very quickly too). Follow up phone call with Gary was really helpful. I would absolutely recommend using this team in future.
Reply from Hertford Auto Centre:
Hi,Thanks for your review.
We are a local company and if you require any assistance in the future we look forward to seeing you.
Have a happy xmas.
19th September 2022
Ford Focus Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
Great job! Good communication, very prompt and had the car back in good time. Very convenient too. Highly recommended.
16th November 2021
Nissan Pulsar MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Car failed it’s MOT on the horn not working. Mechanic then quoted me nearly £170 to repair and fix two wiper blades. Got booked in elsewhere for £90 plus a new MOT. Definitely overpriced for what it is. Wouldn’t recommended unless desperate. No communication on the phone, returned my car with the certificate and that was it.
Reply from Hertford Auto Centre:
Hi Thanks for your review you left. let me explain to you we do not quote for work labour or parts cost it is automatically priced in the clickmechanic web site.
All commutation is through the app or on exceptional circumstances by phone.
If you was not happy with the cost generated by the site decline it.
Quality OE parts cost more than aftermarket pattern of parts.
We are not a cost comparison car garage.
Thank you
21st September 2021
Land Rover Discovery MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Car picked up and returned from its MOT with absolutely no fuss at all.
Made sure the car was back to me for when I needed it too.
7th September 2021
Skoda Fabia MOT with collection & delivery
Full Service
Renew front shocks
Overall
Quality
Punctuality
Communication
Didn’t receive a final quote before work was carried out as expected. Car was delivered to a child at the wrong address. The work itself was fine. Would use the garage again, though wouldn’t trust them with collection and delivery.
To be honest I think using ClickMechanic just made the whole thing a bit of a mess. Will go direct to garage myself in future.
Reply from Hertford Auto Centre:
Yes I do see your review.
As a rule its the sane collecting and delivery driver to avoid this This has never happened before
but this driver had to go home as a burst water pipe flodded his house
And the driver who returned your car was to your neighbour's flat must of got mixed up with the numbers
The price is what click mechanic prices are.
Overall this could of been better.
2nd September 2021
Kia Soul Clutch replacement
Overall
Quality
Punctuality
Communication
Gary had some unforeseen problems which meant the job took longer than expected but didn’t communicate which initially caused me concern but issue resolved and I am happy with the work and service and would recommend
Reply from Hertford Auto Centre:
Hi thanks for your review.
When you book a repair on line you the customer requested the parts when your part was delivered it was wrong.
I did call you and explained this and had to order the correct part.
There was no point in updating you this until the repair was completed and we returned your car on time as i siad it would be.
And never charged you the extra £27.85 for the correct clutch.
31st August 2021
Toyota RAV4 Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Brilliant service will definitely use again. Would recommend to anyone
Reply from Hertford Auto Centre:
Thank you for your review.
Very satisfying that customers leave review's our services we provided honesty for us.
Happy motoring.
16th August 2021
Mercedes-Benz C-Class Major Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Very friendly driver on the collection day, but no feedback from the mechanic, no printout to show the work they carried out, no service stamp. Had to call to ask.
Reply from Hertford Auto Centre:
Hi thanks fir your review if you ho to the clickmechanic portal when you booked your car in you can down losd the information you require.
If you DONIT keave your service book on the passenger seat of given by hand to colkevtion and delivery driver we do not search cars looking forcservice book.
And finally we would only contact you if your vehicle required extra work for the serice as yours did not we never called you
you requested collection 8 to 10 am and return 16.00 to 18.00 what we done as you requested.
You should of called clickmechanic for update as you are there customer.
5th August 2021
Vauxhall Astravan Diesel particulate filter (DPF) physical clean and regeneration
Air con service
Overall
Quality
Punctuality
Communication
The mechanic was great kept me informed what was happening, picked up and dropped off vehicle.
Reply from Hertford Auto Centre:
Thank you for your feedback.
Hope you use us again in the future.
also approved garage repairers for both the RAC and the AA. The workshop is fitted out with all the latest equipment for all vehicle manufactures, so you know your car is in safe hands. All our staff are fully trained, and whilst we offer the typical garage services we also offer a free collection/delivery service.All vehicles serviced to manufactures specification, all work and parts are fully guaranteed.
AA and RAC certified and approved.
Hybrid & ev vehicles approved service and repair centre
Ev and Hybrid Qualified mechanics for servicing and repair to all manufacturers vehicles. Read more