Autolink Service Centre , West Midlands | ClickMechanic
(62 ratings)
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8 years professional experience
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200 completed bookings
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Active since November 2017
Qualifications
- Cvts
- NVQ Level 3 Qualified
- Other Accreditation
Autolink Service Centre , West Midlands | ClickMechanic
Autolink S
18th March 2021
Land Rover Range Rover Evoque EGR valve replacement
Overall
Quality
Punctuality
Communication
Stay clear go else where ... had my car for two days for. 2-3 hour job had to chase up constantly .
Told me job fixed but light still on ... had to chase and ask why . No feedback on work done on car or what the other faults are . Asked if safe to drive told “think so “ . Car being returned with more faults then when it went in . Complete waste of time could have taken to a reputable garage and had the issues fixed in the time it’s taken them . I now have the hassle of taking it to be fixed by a garage that know what they are doing !!! Took money for job 11.52 chased at 12.30 where is car ? Told issues still and would get back to me no one called back , chased 4 times .
Then told someone bringing it now but still issues on the car . No one had even bothered to look car just sat in garage as they had there money no rush in getting my car back to me . £320 down and still need to get car fixed !!!!!!! Cowboys
Picked up by driver with no mask . Having to sanitise the car on return . He even went to shake my partners hand .
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Reply from Autolink Service Centre:
I am sorry to hear of the issue. I appreciate you had the EGR replaced based on your own diagnosis. We took on the job based on replacement of EGR only. We then spent an additional 3 to 4 hours at no extra charge completing diagnostics for you that were already supposed to be completed and hence the delay in return. We offered to spend additional time but you refused. All staff should adhere to rules on masks and sanitisation so we will be reviewing this as a matter if urgency.
11th March 2021
Toyota Verso EGR valve replacement
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Quality
Punctuality
Communication
Work was done perfect but the job could of been done in an hour outside my home instead of them haven my car from Wednesday night untill Thursday tea time not very quick in doing the job and bring your car back
12th February 2021
Suzuki Splash Wheel bearing replacement - rear (passenger side)
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Communication
The mechanic phoned day before my appointment and said he could fit me in sooner, i was very happy with that as i need my car for work.
Very happy, friendly and the work was carried out the same day.
9th December 2020
Toyota Verso Alternator replacement
Overall
Quality
Punctuality
Communication
The work was done fine but it was supposed to be a 2 hour job and they had my car for 48 hours which cost me time and money of work they was never in any rush to bring me the car back wouldn’t rush to use them again
Reply from Autolink Service Centre:
Hi. Your car was booked in on the 8th December at 2pm. We completed work by the 9th December. Within 1 day. The job may have book time of 2 hours but with diagnostics it will take longer. Thank you & best regards. Steven
14th November 2020
Kia Picanto MOT with collection & delivery
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Punctuality
Communication
My mechanic was awesome really friendly guy picked up the car early (which was a bonus) and dropped it back within a few hours. Amazing service highly recommend
6th September 2020
Audi A5 Major Service
MOT with collection & delivery
Windscreen wiper blades (front - all) replacement
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Quality
Punctuality
Communication
These guys were great. Communication spot on. Highly recommend and would use again.
3rd August 2020
Mercedes-Benz E-Class MOT with collection & delivery
Full Service
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Punctuality
Communication
Car was collected on time and was informed throughout. Car was returned pretty quick
7th June 2020
Citroen Xsara Picasso Exhaust pipe replacement - rear/tail/silencer (both)
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Quality
Punctuality
Communication
Good communication. Car was collected on time and returned quickly. I would highly recommend them
1st June 2020
Skoda Octavia Brake discs and pads replacement - rear (both)
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Quality
Punctuality
Communication
Frendly and knowledgeable.
Was happy with work carried out
Very punctual and professional
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18th May 2020
BMW X1 Brake discs and pads replacement - rear (both)
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Quality
Punctuality
Communication
Great job, completed the rear brakes and discs in no time. Updated me to other issues, would not hesitate to use them again.