Charged my card for work before it was completed, against ClickMechanics policy. I understand from ClickMechanic that I will be refunded but this mechanic is now unwilling to carry out the work. Never accept payment being taken before satisfied with the work carried out. Based on previous responses to negative reviews I see for this mechanic I'm sure there will be a contrary response.

Chris did a great job on my Citroen C1 clutch repair. There was a delay in pick up and drop off, but the job has been done really well & my car has never driven better. Chris even fixed my key (which I didn't expect, as I'd only booked in for the clutch repair.) Thank you!

Chris an his team did a great job wheel bearing an a full service on my Nissan GTR well pleases ..

Chris was excellent came within time slot and got the job done within a hour did a great job.

Pick up was delayed due to the garage recovery vehicle breaking down. I was told of another fault with the flywheel only after they had built up the car. had there been a phone call to me to let me know that there was a possible fault with the Dual Mass Flywheel I would have had this replaced whilst the car was dismantled. As it was I had to pay out £400 over the quoted price to have the flywheel replaced with a solid one. This included labour for taking the gearbox off a second time. I have had the car in for test today at another garage and they asked if the vehicle had just had a new nearside driveshaft. They showed me what was clearly a new driveshaft with a new sticker on. So why was this part replaced? was the extra work charged for to cover this cost? The garage I have been to today also advised that the car has a Dual Mass Flywheel for a reason and that they didn't recommend conversion to a solid flywheel. They said it can cause rattling and vibration and ultimately damage the gearbox. As you can imagine I am not happy with finding all this out. The car does seem to be running okay at the minute although there is a rattle and vibration when decelerating at times. When I can afford it I will have this checked by a local garage, who I will also get to verify the work done was as advised. Read more

Only slight issue was the vehicle was due to be collected on Friday but I was contacted to say the were unable to collect on that day. They did however make amends as came to collect the car on Sunday. Work completed and I was very happy with the price

Chris was great, very friendly and knowledgable and kept me informed. So far i am more than happy with the work chris carried out.

Auto Gearbox Oil Change.
Good value for money and friendly, knowledgeable mechanics.
Would use again in future, when needed.

Great service. Well informed throughout and in constant contact if any decisions needed to be made. Van has come back and drives like a dream. Thank you

The mechanic did keep in contact and wasn't able to come out at the time arranged due to waiting on a part, this didn't bother me as it happens. Work was quick as expected, and the mechanic showed the old parts to see the change.
It's been a month, and I wanted to wait to see if all would be ok, it had been fine and then my car lost power again.
Turns out the wrong HT leads had been used.
I had spoken to Chris (@customer services) on the phone and described them to him, as they needed clamps. These ones slip right off.
So I'm happy with how I was treated and the time it took to fix. But understandably annoyed that the wrong part was fitted.