Wjp Automotive , Hampshire | ClickMechanic

(42 ratings)
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7 years professional experience
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111 completed bookings
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Active since September 2020
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- IMI Member
Wjp Automotive , Hampshire | ClickMechanic
William P
3rd July 2023
Peugeot 207 Clutch replacement
Overall
Quality
Punctuality
Communication
Very efficient service. Pick up and delivery was extremely convenient and at a very competitive price.
1st July 2023
Toyota Auris MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
William, carried out MOT and requested servicing with professionalism and quality, will most definitely use again.
1st July 2023
Mercedes-Benz A-Class Interim Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
William carried out the MOT and interim service for me, no issues, collected and dropped off the car as arranged. Very easy to arrange, would highly recommend!
28th June 2023
Mercedes-Benz M-Class MOT with collection & delivery
Major Service
Overall
Quality
Punctuality
Communication
William was excellent. He was prompt and very clear on the day's process. I advised him about my brakes feeling a bit spongy. He said that there was nothing wrong with the brakes when he returned my car, but when I checked it the brakes were no longer spongy and were just right. Overall I am very pleased and impressed with the work that William carried out for me.
28th June 2023
Vauxhall Corsa Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Willam was friendly not really satisfied with the work as they charge me for a bulb that they didn’t fit also had my car for a long period of time with no communication or update on what was going on can’t keep my steering wheel in the centre as my car fears off the road so not happy with the work but the work they had done they done well .
Reply from William:
Hi Ashley,
We are sorry about the communication, as for the bulb we supposedly haven't fitted can you please let me know? Because it failed the mot on 2 none working bulbs and has been re tested with them working? If you are referring to the led bulb for the rear number plate we had to take all the wiring apart to clean it to find a loose contact, we quoted you for 2 bulbs at £10 for the pair supply and fit but we spent probably 30 mins sorting it so the led would work, so we are sorry for this.
Many thanks will
22nd June 2023
Vauxhall Astra Diagnose and replace missing caliper spring and re fit brake disks locating screws (found loose)
Overall
Quality
Punctuality
Communication
Was very pleased with the service offered, it turned out I was told by a friend that I needed a job doing which I didn't, so I wrongly booked to have my car repaired when it was something else. William Called me to say it was actually a easier cheaper job to complete with less Labour required, However the small part could not be obtained until the next day. So they/he kept the car, until the job was completed. And with my "bymiles" car insurance I was able to keep track of my car all the time with my tracker installed, and even saw it taken for a test drive :) , I got a refund for the cheaper job, Excellent will use again!.
22nd June 2023
Ford Focus Clutch replacement
Recovery fee
Overall
Quality
Punctuality
Communication
William completed the job, clutch replacement on a Ford Focus at a great price compared with a local workshop. His service was and the customer experience was let down by 1) the collection service (flat bed recovery) not collecting the car on the Thursday or Friday as promised. Collected on the Monday, and 2) no communication during the process until the car was fixed, I had to make numerus calls which were unanswered, including text and WhatsApp, All that said, the work was great, when communication was active, William was always upbeat and the price was inline with with what i had expected. Would I use William again = Yes.
19th June 2023
Vauxhall Astra Glow plugs replacement (all)
Overall
Quality
Punctuality
Communication
I was very happy with work William did for me. He knew what he was doing and easily answered my questions
15th June 2023
Ford Mondeo Timing belt replacement
Overall
Quality
Punctuality
Communication
The team were very good apart from a little difficulty in getting hold of them to check how the work was going. Click Mechanic supplied the wrong waterpump so the job was delayed by a day through no fault of them.
14th June 2023
Audi A3 Clutch replacement
Overall
Quality
Punctuality
Communication
Excellent service kept us informed and would happily deal with him again,
Has to be a 5star plus mechanic