Mechanic called me to check if he can attend the day before. But this wasn't possible. On the day of appointment, our chosen slot was 10am-12pm. He was late by 1.5 hours due to not finding the parts. The car (Toyota IQ 1.0 Automatic) is an import but if a mechanic accepts the job, then customer must be notified with expected time of arrival but I had to call time to time to find out his whereabouts.
The mechanic also didn't know which engine oil to use for the car which meant I had to research and text it to him.
At 12:25pm I called him to check his status, he was still in Woolwich which was 1 hour away! As a result we had to reschedule our plans as we specifically opted for a time slot.

During the work being carried out, he mentioned to me that "I needed to be patient" and at that point I was quite angry and had to have a straight chat with him that this is not a good customer service etiquette to tell customer to show patience when they were late by 1.5 hours with our plans had to be changed!

We have been using Click Mechanic for good 8 years, this was a unsatisfactory overall experience.

Though I was charged full amount, there should have been reduced price charged for the inconvenience. Read more

Quick professional work.
Will definitely recommend him.
Job done quickly.

Jazz was friendly and professional with good communication. Job well done. Definitely recommended!!!

Jaz was great, he fitted my brake pads in about 20 minutes, he also advised on another problem, he was effecient and effective. Thanks Jaz

I’m happy with the work they carried out and it was done within an hour. He knew what he was doing.

Jaz was fast and efficient, he was polite and did a good job. I would definitely recommend him.

I Still waiting for the report. I have a mix feeling about his knowledge about this job, but he may be good with other brands.

Jaz was great - he explained everything he was doing and knew exactly what he was doing. Very tidy job and communicated well throughout.

Jaz was great and very patient when fitting my brake pads and discs. Absolute professional and good at what he does!

Very impressed with Jaz - carried out a thorough inspection and test, and saved me the expense of fitting a new clutch! Would definitely recommend and use again.