Mk Servicing And Repairs Ltd , Berkshire | ClickMechanic
(25 ratings)
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6 years professional experience
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92 completed bookings
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Active since July 2024
Mk Servicing And Repairs Ltd , Berkshire | ClickMechanic
Michael K
14th November 2024
Audi TT Coupe Manual gearbox oil drain & refill
Rear pads and discs
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Communication
Good comms, photos sent for additional work needed. Very professional. All work finished to a high standard. Car picked up and returned.
13th November 2024
Fiat Punto Clutch replacement
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Really very nice work.. and friendly.. he explained everything about problem and all problem done...
6th November 2024
Audi A6 Avant Full Service
D3S bulb replacement
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Not happy this is the first time using click mechanic that I feel work was not good.
Full service was over £200 then I had other charges which I was informed and paid total price just over £ 400. Received car back and next day management light came on. Checked the code and it was to do with the mass or volume air flow.
I then checked under bonnet and found the air filter box not fitted back properly and wire not connected. I informed the mechanic and he came out checked it over and said he was sorry he must have missed doing it and said he will reset code and management light went off. Today went in the car and the light is back on.
So tried numerous times to contact him again with no reply. So now I will have to take it to another garage to get the issue which I sure they caused rectified. This has now put me off using click mechanic as the service from mechanic was not to the standard.
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Reply from Michael:
I would like to clarify a few things which you have stated in your review.
Part of the £400 overall price was a bulb that you had asked us to do before we had even collected the car. Everything else was us advising work which we got your approval before completing anything
As for the wire you mentioned, this wire doesnt need removal to do the service so this definitely wasn’t a mistake on our part
In regards to the air filter i held my hands up and apologised for this when i came out to try and resolve the issue.
I feel this review is very unfair and is a poor representation of the situation as you have called only once today which i missed as i wasn’t working today and a WhatsApp message before you then messaged again after business hours.
Not only this but when i came to see the car in regards to the warning light i done after business hours at 7pm which i dont know many people that are willing to do a 10 hours shift to then drive an hour to help someone out of hours when its an aftercare situation
Whilst i understand your frustration i would’ve happily helped to rectify this problem if i was given the chance but i wish you the best with the other garage
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31st October 2024
Ford Kuga Timing belt replacement
Engine retime
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Great job done by guys, it was done to a really professional standard with some great additional tips by them. Would really recomend them and deffo will use them again in future. Great work
Reply from Michael:
Thank you very much for your kind words. It was a pleasure to meet you and an even bigger pleasure to work with you
30th September 2024
Audi A6 Avant MOT with collection & delivery
Full Service
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Communication
Michael was friendly, knowledgable and went the extra mile. Highly recommended.
28th September 2024
Vauxhall Astra MOT with collection & delivery
Full Service
Track rod end replacement
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Quality
Punctuality
Communication
Great job, full service and MOT. Completed repairs promptly. Thank you. Great communication throughout.
10th September 2024
Nissan Qashqai Timing belt replacement
Water pump replacement
Front pads
Washer pump diagnostic
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Communication
Can't rate the work as I can't see the work that's been done. Mechanic was friendly and knowledgeable.
26th August 2024
Volkswagen Caddy Fuel filter replacement
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very pleased with Andrews work couldn't fault him Brilliant will use your service again!
24th August 2024
Volkswagen up! Timing belt replacement
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Communication
What a great find, I would highly recommend MK Servicing and Repairs Ltd.
They turned up on time and returned the completed car exactly when they said they would.
Great outfit which I will use again for sure.
22nd August 2024
Ford Mondeo Brake pads replacement - rear (all)
Carrier resurface
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Michael was brilliant. Diagnosed a previous issue on sight, advised but didn't pressure any work. Great attitude, friendly and knowledgeable. Highly recommend