Mk Servicing And Repairs Ltd , Berkshire | ClickMechanic
(84 ratings)
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6 years professional experience
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329 completed bookings
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Active since July 2024
Mk Servicing And Repairs Ltd , Berkshire | ClickMechanic
Michael K
27th February 2025
Skoda Superb Lower wishbone replacement - front (driver side)
Lower wishbone replacement - front (passenger side)
Overall
Quality
Punctuality
Communication
Very impressed with the work carried out and the efficiency of service. Will definitely use click mechanic again
27th February 2025
MINI Mini Brake discs and pads replacement - front (both)
Full Service
Overall
Quality
Punctuality
Communication
Michael did a great full service and discs and pads replaced on my mini cooper d. Michael was very honest and told me the rear discs and pads still got sometimes before I do need them replaced.
The gentleman (Leo) who picked up and delivered my car was very polite and professional. Very much recommend Michael to service your car.
26th February 2025
Smart fortwo Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
I can’t judge the service and mot but the lack of commitment is appalling. When my car was booked in the first time they didn’t turn up in the time frame allocated so tried calling with no answer a few times asking them to call which they didn’t. Nearly an hour late my car got picked up. About an hour later I got a call saying they couldn’t do the mot as they were having problems at the garage so it was rebooked but I did say it would have to be picked up early as I had an appointment at 3pm. This time it was picked up in the time frame. As I hadn’t heard anything I called to see what was happening with my car and when it would be back. It wasn’t very clear but I was lead to believe that my car would be brought back next. As I hadn’t had my car back by 5.30 when the garage was closing I called again, no answer. Someone did call back five minutes later to say my car would be back this evening, I explained that I had been at work since 7.30 and needed to go home he wasn’t very pleasant about it but said my car would be back in 90mins. As that time apparently no car, I get a text 10mins later to say he would be back in 40mins I finally got my car back at 7.50pm. Not very pleased at all Read more
Reply from Mk Servicing And Repairs Ltd:
Ms Ford,
Whilst i understand your frustration and completely sympathise with you i would like to bring some clarity to the situation. On the first occasion of collecting your car we had every intention of completing the work however it came to our attention that the emissions testing equipment at the MOT Centre became faulty and unfortunately there is no way of completing an MOT without this. As a result we called as soon as we knew and explained the situation as best as we could and got you booked in at your earliest convenience. As a gesture of Goodwill due to this situation we completed a free Oil and Fuel treatment as part of your service for today.
In regards to the car not getting back at the time you had hoped for unfortunately this was not specified by yourself when making the booking or when the driver came to collect the car. If we had known you needed it back we would have tried to rearrange our schedule to accommodate you.
When you spoke to Olivia on the phone she did say it would be back this evening and gave any opportunity to say you needed it back for a certain time.
I was also present when you phoned at 5:30 and received a call back and would like to highlight the fact that you were very hostile towards my staff and it was yourself that hung up the call whilst my team were trying to sort getting your car back to you
My genuine advice for future repairs for whatever garage you choose in the future as i know it applies to every situation is that if you do need to have the car back by a certain time definitely confirm this with the garage on the day so they can accommodate you as best as possible. Although i would also like to point out that in the situation where your car has failed an MOT it is no longer road worthy therefor would not be able to be bought back to you
Read more
26th February 2025
Nissan Qashqai Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication
Excellent service from the point of my car's collection to clear communication during the repair process and until the vehicle arrived back at my home. Great job done by both the mechanic and the driver!
24th February 2025
Peugeot 2008 SUV MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Absolutely great service, collected when they said they would, kept me updated with the work & let me know when it was on the way back with approximate time of arrival. Very happy to use again & already recommended to family members.
22nd February 2025
Fiat Panda Brake pads replacement - front (all)
Track Rod End Replacement
Overall
Quality
Punctuality
Communication
Yes kept me informed every step of the way
Great communication from Olivia at the office & Leon who picked up & dropped off
Very satisfied
21st February 2025
Nissan Qashqai+2 Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication
The team were excellent, from the friendly guy who collected the vehicle to the team that communicated with me throughout the process. Good job, I'm a happy customer!
20th February 2025
BMW 1 Series Full Service
MOT with collection & delivery
Anti roll bar link
Diagnostic
Headlight aim adjustment
Overall
Quality
Punctuality
Communication
Picked it up on time. Were communicative with any issues and work was done well.
20th February 2025
Kia Picanto MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Michael arrived within the time frame and was polite.
He informed me of what was happening during the time he worked on my car.
Very pleased with his work 😀
18th February 2025
Ford Focus MOT with collection & delivery
Full Service
Overall
Quality
Punctuality
Communication
Apart from doing a great job, Michael was friendly, knowledgeable and helpful. The advice he offered regarding the MOT advisories was also greatly appreciated.