The DPF & EGR Doc Ltd , South Yorkshire | ClickMechanic

(204 ratings)
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10 years professional experience
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599 completed bookings
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Active since September 2014
Qualifications
- NVQ Level 2 Qualified
The DPF & EGR Doc Ltd , South Yorkshire | ClickMechanic
Brett W
26th November 2021
Suzuki Swift Clutch replacement
Overall
Quality
Punctuality
Communication
Fantastic experience
Texts/telephone calls to advise when arriving and when redelivering our car
Honest, reliable and knowledgeable staff
Will definitely use again
Thankyou!
23rd November 2021
Vauxhall Insignia Timing belt replacement
Overall
Quality
Punctuality
Communication
Had cambelt and waterproof change,
couldn't fault the mechanic or his work. Cleaned up after completion so that you Couldn't tell he'd even been. Highly recommended.
14th November 2021
Peugeot 207 Clutch replacement
Overall
Quality
Punctuality
Communication
Came to collect the car the night before as I didn't really fancy getting up at 6.30am Dropped the car off the next day as there had apparently been a cock up with the clutch. Not 100% happy as it still seems to be biting higher up than I expected.
Reply from Brett:
Thank you for the 3 stars regarding quality I’m a bit confused as to why we have only received 3 stars when we have gone above and beyond to accommodate you we have replaced the clutch as you requested and the clutch biting point is not adjustable I’m sorry we have fallen short by not being able to change the clutch design to accommodate your requirements
8th November 2021
Citroen C1 Clutch replacement
Overall
Quality
Punctuality
Communication
Excellent. They were punctual, friendly, communicative and very reasonable on price.
30th October 2021
Vauxhall Insignia Glow plugs replacement (all)
Overall
Quality
Punctuality
Communication
Brett is an absolute star. Came on time in spite of the rain. Disgnosed and sorted the problem in minutes. Could not recommend him more highly.
27th October 2021
Ford Fusion Clutch replacement
Overall
Quality
Punctuality
Communication
Rang me & arranged to collect car day before. Returned next day. So far so good. Friendly service & good comms.
Would recommend. Thank you.
25th October 2021
Jaguar XF Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Didn`t see the mechanic personally but he kept in touch by phone - couldn`t solve the issue but gave good advice as to next steps
21st October 2021
Mazda Mazda5 Clutch replacement
Overall
Quality
Punctuality
Communication
Lovely guys. Picked up the car when the said. Car is driving so much better. Were really helpful.
5th October 2021
Nissan Micra Diagnostic Inspection
Overall
Quality
Punctuality
Communication
Yes,they are professional and with good communication skills
Happy with work
5th October 2021
BMW 3 Series Plug-in Diagnostic Inspection
Overall
Quality
Punctuality
Communication
A 5 MINUTE SCAN VIA A SNAP ON TOOLS ANALYZER , LOTS OF COULD BE,S AND MADE IT CLEAR FROM THE START IT WOULDN'T BE ANY WORK HE WOULD BE INTERESTED IN. FOR THE MONEY IT WAS VERY POOR , HAD ANALYSIS BEFORE AT HALFORDS FOR LESS MONEY AND INFORMATION ABOUT WHATS WRONG NEEDS DOING COST ETC. FOUND CLIK MECHANIC WHILE SEARCHING FOR BMW SERVICING. WON'T BE USING AGAIN .
Reply from Brett:
Thank you so much for your 1 star review I appreciate the 1 star for being punctual when we turned up early
Your vehicle was booked for a diagnostics this where we diagnose the actual fault not fix the fault you added to your notes that you had the symptoms of a faulty lambda sensor when we spoke you told us that you had been on Google and that’s what Google had told you, unfortunately Google is an internet search engine not a diagnostics tool which means that it’s not qualified to fix your car. You mention that we used a snap on scanning tool which you was very dissatisfied with that tool cost me 4 years ago just short of £10’000 we also have an abundance of other diagnostics tools ranging from thermal imaging cameras to 3 other top end scan tools in total I would say we have over £50’000 worth of diagnostics tools but I’m sorry that the equipment we have isn’t up to your expectations.
Being a business owner I have the option to pick and choose my jobs had your vehicle had a simple easy repair I would have took the job on but it doesn’t it has a camshaft issue which could enter me into a world of headaches and to be frank click mechanic isn’t the best paying platform as they take a percentage of the job value so why would I want to work for £40 an hour when I can go and earn £75 an hour doing straight forward easy jobs to me it’s simple business sense. We use click mechanic to simply fill in a day as you can see we have completed over 250 jobs with click mechanic and have a 5 star review but unfortunately this time we haven’t been able to for fill your expectations
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We work on all forms of vehicles from cars, trucks, buses to plant machinery in relation to emissions issues