Alcester Auto Services Ltd , Warwickshire | ClickMechanic
(100 ratings)
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25 years professional experience
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308 completed bookings
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Active since August 2018
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- ATA Level 4 Accredited
- IMI Member
Alcester Auto Services Ltd , Warwickshire | ClickMechanic
Alcester A
28th October 2018
Subaru Forester Headlamp alignment check & adjust
Diagnostic Inspection
Anti Roll Bar Drop Link Nearside Front
Anti Roll Bar Drop Link Offside Front
Replace Auxiliary Belt
Overall
Quality
Punctuality
Communication
I am currently disputing the amount charged for the labour taken to the job since I believed it was double what it should be even according to their own systems, ie 1hr to replace 'Front Anti roll bar links' (4 nuts to put new ones in for both sides once wheel is off). I was charged 3hrs for those and 3hrs to replace 'Power Steering belt' and one 'Headlamp re-alignment' . All of these jobs should be no more than 3 hrs.
I gave the go ahead at 10pm the night before by text and received my car back around 9.30am. When I informed ClickMechanic, they said the garage said they the work from 5am in the morning (Even 9.
5-5 = 4.5hrs NOT 6hrs). This in my view is very dishonest. This is the first time my car was taken away by ClickMechanic & straightaway I am conned. The other times on my drive this never happened. Also my power steering is still not 100%, it still makes some noise. I will not use neither again.
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Reply from Alcester:
Dear Dai,
Firstly I must say that I am deeply concerned with the content of your review. We pride ourselves on our customer service, and have an outstanding and unrivaled reputation which we have built up for over 20 years. Please don't surmise, and bring our honesty and integrity into question when it is clearly unjustified.
Secondly, you have not been honest about the material facts in your review. We quoted you for diagnostic works (not mentioned in your review), supply & fitting of 2 x anti roll bar links, headlight adjustment, and supply & fit of an auxiliary belt.
I discussed the quotation with you in detail on the telephone including the price, and as you indicated that you would like the car back the next day, I provisionally ordered the parts required to complete the job to save time, and awaited your instruction to proceed.
You indeed did text me at 10pm on the evening to instruct me to carry out the works at the agreed price. Our technicians do start early in the morning, and there were 2 technicians working on your vehicle for 3hrs (2 x technicians working 3hrs each, is 6hrs). I think you may have assumed that only one technician had been working on your vehicle. Plus the parts were delivered the day before, so were at hand first thing in the morning.
You have also stated that the vehicle was returned to you at 9.30am. This again is not true. The vehicle was returned to your home address, with the works completed and valeted at around midday. You were not home to confirm this, and the keys were posted as instructed.
The vehicle was road tested, and passed off by our head technician as being satisfactory. There were no excess noises to be reported.
I do find it confusing that even though you knew how much the works were going to cost before we carried out any work on the vehicle, you still instructed us to carry the works out, but then proceeded to complain about the price, then question our integrity & honesty, and then write a poor review.
If you genuinely still feel that you were provided with a poor service, please do give us a call and we can discuss any issues you have. Customer satisfaction is important to us, and it's something we never compromise on.
Kindest regards,
Alcester Auto Services
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27th October 2018
Mazda Mazda2 Oil sump pan replacement
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First time user and I must say everything about the process was excellent. Great communication, friendly service and they even gave the car a clean! Very very happy and would use again.
Reply from Alcester:
Thank you for taking the time to leave us such a positive review. It’s very much appreciated.
We’re glad you are happy with the service we provided.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
Alcester Auto Services.
25th October 2018
BMW 3 Series Wheel bearing replacement - rear (one)
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Communication
Fast, quality and good communication. Let me know everything I needed to know over the phone and answerd all my questions about the fix
20th October 2018
Jeep Cherokee Major Service
Front brake discs & pads
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Punctuality
Communication
Excellent hassle free stress free, polite punctual did everything j asked plus a valet cannot recommend highly enough
Reply from Alcester:
Thank you for taking the time to leave us such a positive review. Much appreciated.
Kindest regards,
Alcester Auto Services.
19th October 2018
Rover 200 Clutch replacement
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Communication
Car was collected, said they would phone if a problem, but expected to return car that day. No phone call and no car at the end of the day. Next day had email from Clickmechanic to say job was complete and payment had been taken. So much for confirming on Clickmechanic app before payment is taken! Phoned Clickmechanic to query this, and was told that this was OK and they would chase up garage about the car. Car was delivered an hour later, and had also been cleaned so pleased with work. A phone call would have been nice to say that they wouldn't be able to return the car on the day. And Clickmechanic should explain better that payment can be taken before car is returned.
Reply from Alcester:
Hi,
Thank you for taking the time to leave us a review. Much appreciated.
In regards to the lack of communication, we did try numerous times yesterday afternoon to call you to let you know the car would be returned the following morning. Unfortunately we didn’t get an answer on the phone number provided.
We also tried to call you this morning to inform you that the works had been completed and subject to being valeted, the car would be returned shortly. Again we didn’t manage to get any answer on the number provided.
To clear up any misunderstandings on the payments side, we do take payment when the works are completed.
Apologies if this wasn’t clear when you booked the job.
On the positive side of things, I’m glad you’re happy with the work we provided and the service we give you. Always nice to have a happy customer.
Kindest regards,
Alcester Auto Services.
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17th October 2018
Nissan Terrano Clutch replacement
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Communication
Alcester was fantastic work was completed quickly and when they said it would be
Reply from Alcester:
Thank you for taking the time to leave us a positive review. Much appreciated.
13th October 2018
Nissan Qashqai *Cash/Card* Timing belt and Water pump replacement
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Hi I am not very impressed with the work as this morning After checking my car I discovered that they haven’t put any antifreeze in the car. LEFT completely empty not happy with this as I got to travel to France and paying for the antifreeze.please contact me ASAP as I am aspecting compensation for this.
Reply from Alcester:
Dear Angelo,
I am deeply concerned that you have made an accusation that we didn’t fill your car with any coolant. I also find this increasingly puzzling as I physically watched the technician fill your cooling system and bleed the air out. I also have CCTV of the technician carrying out this work.
I can only sumise that there may have been an air lock in the system which has now cleared and the coolant level has dropped. It certainly will not be empty.
Please forward us the receipt for the purchase of the extra coolant and we will return the cost by return.
Unfortunately we do not open on a Saturday or Sunday otherwise I would have sent over a technician to top it up for you.
Alternatively I can send a technician over first thing Monday morning. Please contact us if you would prefer us to make a home visit on Monday.
Our sincere apologies if it has caused you any inconvenience.
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30th September 2018
Chrysler 300C *Cash/Card* Car Won't Start Inspection
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Alcester was prompt and professional, although still not found anyone to repair it yet.
28th September 2018
Ford Streetka Interim Service
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What a fantastic service.
Punctual, professional, efficient & friendly service.
I will recommend to friends & family
Thank you
23rd September 2018
Ford Ka Shock absorbers replacement - rear (pair)
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Happy with the work, timeframe, price and service will definitely use this mechanic again
We offer automotive repairs, servicing, diagnostics & MOT's to all makes & models. We are a reliable & trustworthy family run garage offering a full range of services. Our team of fully skilled technicians are on hand to look after your every need.
Alcester Autos have been trading for over 20 years and counting. Our regular customer base come back year on year. We offer a 2 ramp workshop for all vehicles and also offer an MOT facility for class 4 vehicle testing.
We are also able to offer additional services such as free collection & delivery locally (subject to T&C's), 24hr breakdown recovery, as well a mobile mechanic service.