Alcester Auto Services Ltd , Warwickshire | ClickMechanic
(100 ratings)
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25 years professional experience
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308 completed bookings
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Active since August 2018
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- ATA Level 4 Accredited
- IMI Member
Alcester Auto Services Ltd , Warwickshire | ClickMechanic
Alcester A
25th November 2018
Honda Civic Diagnostics
Drivers side front Top mount
Overall
Quality
Punctuality
Communication
They changed what I asked them to but it didn't fix the issue. In an ideal world they may have ensured the work would solve the problem but they didn't, although they did do what I asked them to and did it well, fetching and bringing back my car.
21st November 2018
BMW 3 Series Crankcase ventilation valve replacement
MOT with collection & delivery
Replace the camshaft valve cover gasket
Overall
Quality
Punctuality
Communication
Very pleased with work carried out would highly recommend an will definitely be using this again
16th November 2018
Kia Venga Starter motor replacement
Overall
Quality
Punctuality
Communication
False promises unnecessary work done high cost and didn't take job seriously
Reply from Alcester:
Dear Chris,
Let’s get the facts out there please.
1) You paid ANOTHER mechanic to diagnose the problem with your car. On the diagnosis you were given, you instructed us through Click Mechanic App to supply & fit a new starter motor.
2) As your car could not be driven, we collected your vehicle on our car transporter FREE OF CHARGE, as a gesture of good will. You didn’t even thank us.
3) At the pick up, we were very clear that there were other issues with your car apart from the starter motor. You were adamant that your previous mechanic had diagnosed a faulty starter motor and wanted us to proceed with the work.
4) We completed your replacement starter motor request, and as previously advised, there were other issues with the car which would involve further diagnostic & investigation works. We informed you of this as soon as we had confirmed it required further work.
5) It was at this point you decided it was our fault that your car was not working and demanded (with what can only be described as disgraceful language, and an extremely bad attitude), that we get it fixed asap !
6) I explained at this point that we would do our best to diagnose and repair the further problems on your car, but as we had originally only booked enough time in the schedule for replacement of the starter motor, we wouldn’t be able get on your vehicle until the following day.
7) At this point you were offered the use of a courtesy car, AGAIN FREE OF CHARGE, which you declined, and again, no thanks.
8) We quoted you for further diagnostic & investigation works, which you accepted. You then decided 24hrs later that you wanted us to transport the car to a main dealer.
9) We quoted you for the transport, and offered you a discounted rate. AGAIN NO THANKS......
10) When you were contacted to pay your outstanding invoice, you then came up with a story that you’d phoned our office and already made the payment for the transport. This was proved very quickly to be a very poor attempt to scam us, which fortunately we didn’t fall for.
11) When your honesty was questioned and you were proved to be anything but honest, you had what can only be described as a breakdown. Fowl language and a torrent of verbal abuse followed.
12) May I point out, we were still very professional, courteous and polite even after listening to your tirade of abuse.
13) You then contacted Click Mechanic head office (maybe out of embarrassment) and threatened to turn up at their offices to sort them out ! Shocking behaviour and completely unacceptable.
So it’s no surprise that you have left such a negative review.
We went out of our way to help you, (even after we never received any thanks), offered you a courtesy car, completed the works requested, shuffled around our work schedule and transported your vehicle.
How you think this deserves a 1 star review, is beyond me !
Fortunately for us, we have many, honest and trustworthy 5 star reviews.
May I suggest you contact us directly if you wish to make a complaint. Alternatively you could raise it in the Click Mechanic resolution centre.
Kindest regards,
Alcester Auto Services.
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15th November 2018
BMW 3 Series Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication
Communication was great from the moment I booked the work to be carried out online which was replacing break pads. An employee arrived to collect my car as promised and car was back to me within a few hours despite being taken approx 20 miles away to their garage. Even gave my car a clean as part of the service.
Reply from Alcester:
Thank you for taking the time to leave us such a positive review. It’s very much appreciated.
We’re glad you are happy with the service we provided.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
Alcester Auto Services.
13th November 2018
Citroen C3 Coil spring (road spring) replacement - front
Battery replacement (vehicles without start/stop system)
Overall
Quality
Punctuality
Communication
They phoned me up and asked if they can collect the vehicle - I told them it had a broken spring so was not drivable. they recovered the vehicle (for free) did the work and brought it back.
price was reasonable and offered to do the MOT I had booked elsewhere.
Brilliant work
Reply from Alcester:
Thank you for taking the time to leave us such a positive review. It’s very much appreciated.
We’re glad you are happy with the service we provided.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
Alcester Auto Services.
13th November 2018
MINI Mini Diagnostic Inspection
Fit new passenger side internal door mechanism.
Overall
Quality
Punctuality
Communication
Turned up on time and delivered a fix, clean car in return - thanks.
Turned up on time and delivered a fix, clean car in return - thanks.
Turned up on time and delivered a fix, clean car in return - thanks.
Reply from Alcester:
Thank you for taking the time to leave us such a positive review. It’s very much appreciated.
We’re glad you are happy with the service we provided.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
Alcester Auto Services.
7th November 2018
Chevrolet Lacetti Track rod end joint replacement
Overall
Quality
Punctuality
Communication
Excellent service. Great communication and speedy repair. Collected and returned within a couple hours. I am really pleased with all aspects of the transaction and would recommend them to anyone.
Reply from Alcester:
Thank you for taking the time to leave us such a positive review. It’s very much appreciated.
We’re glad you are happy with the service we provided.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
Alcester Auto Services.
6th November 2018
Vauxhall Vectra Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
My car was collected on time and taken to the local garage for the work to be carried out. The breaks were replaced at the agreed price and returned to me a couple of hours later and they'd given it a wash. Good job, highly recommended.
Reply from Alcester:
Thank you for taking the time to leave us such a positive review. It’s very much appreciated.
We’re glad you are happy with the service we provided.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
Alcester Auto Services.
31st October 2018
Renault Clio Starter motor replacement
Fit battery
Overall
Quality
Punctuality
Communication
Yes I'm happy, done a good job
Very good mechanic, no more feedback, no more to say
Reply from Alcester:
Thank you for taking the time to leave us a review. It’s very much appreciated.
We’re glad you are happy with the service we provided.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
Alcester Auto Services.
29th October 2018
Dacia Duster Starter motor replacement
Overall
Quality
Punctuality
Communication
Kept us informed and stuck to their price & times. We got exactly what was expected and no hidden surprises. Nice touch with valet on return.
Reply from Alcester:
Thank you for taking the time to leave us such a positive review. It’s very much appreciated.
We’re glad you are happy with the service we provided.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
Alcester Auto Services.
We offer automotive repairs, servicing, diagnostics & MOT's to all makes & models. We are a reliable & trustworthy family run garage offering a full range of services. Our team of fully skilled technicians are on hand to look after your every need.
Alcester Autos have been trading for over 20 years and counting. Our regular customer base come back year on year. We offer a 2 ramp workshop for all vehicles and also offer an MOT facility for class 4 vehicle testing.
We are also able to offer additional services such as free collection & delivery locally (subject to T&C's), 24hr breakdown recovery, as well a mobile mechanic service.