Westbourne Motors , West Sussex | ClickMechanic

(293 ratings)
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53 years professional experience
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914 completed bookings
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Active since March 2020
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- City & Guilds Level 1 Qualified
- City & Guilds Level 2 Qualified
- City & Guilds Level 3 Qualified
- ATA Level 2 Accredited
- ATA Level 3 Accredited
- ATA Level 4 Accredited
Westbourne Motors , West Sussex | ClickMechanic
Westbourne M
4th April 2023
Peugeot 107 Replace Water Pump
Aux Belt
Overall
Quality
Punctuality
Communication
Carl was excellent - wasn't able to sort the problem on his first visit, as the job was bigger than expected, but he made sure he fitted me in the following day. All work was completed quickly and professionally. Communication from Clickmechanic, Westbourne and Carl was all very good. Overall I am very happy with the level of service I received. Many thanks.
Reply from Westbourne:
Hi Timothy, thank you ever so much for taking the time to leave us a review. We're so pleased to hear that you were satisfied with our service and your feedback is greatly appreciated. Kind Regards, Chloe - Westbourne Motors
31st March 2023
Toyota Auris Brake discs and pads replacement - front (both)
Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication
Very good mechanic carried out work to perfection, would highly recommend.
Reply from Westbourne:
Hi David, thank you ever so much for taking the time to leave us a review. We're so pleased to hear that you were satisfied with our service and your feedback is greatly appreciated. Kind Regards, Chloe - Westbourne Motors
30th March 2023
SEAT Arona Brake discs and pads replacement - front (both)
Overall
Quality
Punctuality
Communication
Adam was friendly and completed the work quickly
Drove up from Brighton to do the job!
29th March 2023
Mercedes-Benz M-Class Alternator replacement
Tensioner replacement
Overall
Quality
Punctuality
Communication
Completely happy with the whole process, especially Jake who was so professional. His approach instilled confidences from start to finish. He did a superb job on my Mercedes so much so, that it feels like different car.
Thank you very much Jake.
28th March 2023
Volkswagen Touran EGR valve replacement
Overall
Quality
Punctuality
Communication
Yes he is Great. But the part he done he didn't tell me it's faulty or not. But I'm happy
27th March 2023
Ford Mondeo Starter motor replacement
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Quality
Punctuality
Communication
Dale was very helpful, friendly and excellent at his job, very happy with the service
24th March 2023
Land Rover Range Rover Anti-roll bar drop link replacement - front (driver side)
Overall
Quality
Punctuality
Communication
He was very friendly and helpful and turn up on time and very knowledgeable of Range Rover
23rd March 2023
Nissan Micra Full Service
Overall
Quality
Punctuality
Communication
I’m happy with the mechanics work but unfortunately Westbourne as a company I’m not, there wasn’t any communication from them to say the mechanic would be late, the first I heard was 14.26 that they said he wouldn’t be with me on time. The time booked was 12-14.00.
Reply from Westbourne:
Hi Terry, thank you for taking the time to leave a review for us and I am so pleased you were satisfied with the work completed by our technician.
We greatly appreciate all feedback that is received and shall ensure this is passed on.
I can see that we did experience a significant delay in attending to you on this occasion and would like to apologise that this was not communicated earlier.
Our aim remains to do so within a timely manner to alleviate any inconvenience it may cause.
We would like to offer as a gesture of goodwill a £25 payment to you as an apology for this. If you'd like to contact us directly at your convenience, we can then arrange for this to be processed for you.
Kind Regards, Chloe - Westbourne Motors
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21st March 2023
Volkswagen Golf Full Service
Overall
Quality
Punctuality
Communication
He arrived early and completed the job and communicated with me before and after the service, happy with the work and discussed future requirements.
20th March 2023
Vauxhall Corsa Water pump replacement
Overall
Quality
Punctuality
Communication
Fantastic job. Thank you. Highly recommended. Carl was very helpful and knowledgeable.
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