Whites Autocentre LTD , Devon | ClickMechanic
(109 ratings)
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25 years professional experience
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511 completed bookings
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Active since June 2020
Qualifications
- City & Guilds Level 3 Qualified
Whites Autocentre LTD , Devon | ClickMechanic
J K
24th February 2025
Audi A3 Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
EGR valve replacement
ABS wheel speed sensor replacement - front (one)
ABS wheel speed sensor replacement - rear (one)
Overall
Quality
Punctuality
Communication
Got the work done that I paid for and selected on the site. I'd use them again.
Reply from Whites Autocentre LTD:
Thank you so much for your review. John
25th January 2025
Kia Picanto MOT with collection & delivery
Major Service
Overall
Quality
Punctuality
Communication
John the manager did all he could do in very difficult circumstance doe to staff sickness. Thanks John.
Reply from Whites Autocentre LTD:
Thank you for taking the time to send your review Margarette. I am pleased to inform you we are now back to full staff. Take care. John
3rd January 2025
Peugeot Expert Remove and Refit Alternator and New Belt
Overall
Quality
Punctuality
Communication
Terrific service - Collected and delivered back to me and gave advice on a couple other bits I had queries about. Will be going back for other car.
Reply from Whites Autocentre LTD:
Thank you Emily, John - Owner
24th December 2024
Volkswagen Transporter Glow plugs replacement (all)
Electrically tested glow plug loom
Overall
Quality
Punctuality
Communication
Vehicke was picked up from home, fixed and then delivered back, great service
Reply from Whites Autocentre LTD:
Thank you for your review Mel, very much appreciated. John
20th November 2024
Suzuki Vitara Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
It was a really poor experience and first time using click mechanic. I am afraid it is likely to be my last. The initial promise of coming to work on the car at my home (or taking it away to service) was not upheld and I had to take it to the mechanics 40 minute drive away.
Once there I left the keys and was told it would be a couple of hours.
After a couple of hours I returned to be told it was just going in for the checks and it would be an hour.
I sat in the waiting room for 1 hour 40 minutes without any updates at all and no receptionist to ask. When finally I did see someone in reception they told me 10 minutes, which finally was about half an hour.
The checks were all fine, so I am happy with the service and MOT.
However a freshly cleaned car was left with crumbs in the dashboard and floor and I had to reverse the car through a very difficult driveway. I almost couldn't do it. No one offered help in getting the car to the road.
Without doubt the worst experience in a mechanics I have had, for what was a service and MOT.
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Reply from Whites Autocentre LTD:
Paul, I am sincerely disappointed with the service you received at our Plymouth garage. I have today investigated your concerns. Unfortunately we do not collect vehicles that are not within our geographical area. Your place of pick up fell out of this area. However, we always give our customers the opportunity to drop the vehicle to us, I understand you agreed. I have been unable to conclude on the crumbs found in your vehicle. However, as a goodwill gesture I would like to offer you a valet at no cost to you. Please contact our reception to arrange. John - Owner Whites Autocentre.
29th October 2024
Toyota AYGO Clutch replacement
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
The car collection was perfect. I expect the work was done properly as it went from failed MOT to passed. Could have done better with the communication.
Very friendly people and prices in accordance with the booking.
16th October 2024
Nissan Note MOT with collection & delivery
Interim Service
Overall
Quality
Punctuality
Communication
John was brilliant. He had problems with staff sickness but kept me informed & ensured MOT was done beforehand it ran out. Thank you & thanks to White’s Autocentre.
Reply from Whites Autocentre LTD:
Thank you Peter I very much appreciate your review. John
7th October 2024
Ford Transit Custom Brake pads replacement - rear (all)
Overall
Quality
Punctuality
Communication
Work was fine. Communication is terrible. Was told van would be ready in an hour after i dropped off. Went back afrer 2 hrs and sat ther e for another 2.5 hrs while the did it.
Reply from Whites Autocentre LTD:
Thank you for your review - As I explained to you this morning the 8.00 to 10.00 slot on Click Mechanics order is for collection / drop off purposes only. Unfortunately our receptionist gave you an undertaking the job would take 1.5 hours from the time you drop the vehicle to us. This was a mistake and we apologise. I find it difficult to agree with you with regards to communication, I kept you informed at all times. John
19th September 2024
Hyundai i10 Brake pads replacement - front (all)
Overall
Quality
Punctuality
Communication
Excellent. Very friendly, knowledgeable, & prompt with the service, & communicates at every stage. Will definitely recommend & will use again
Reply from Whites Autocentre LTD:
Thank you very much for leaving your review. I will forward your comments onto my staff. John
14th September 2024
Vauxhall Astra Diagnostic Inspection
Overall
Quality
Punctuality
Communication
The work was carried out very quickly and staff were very nice. My only complaint is that they charged me for new spark plugs even though I'd put new ones in the day before
Reply from Whites Autocentre LTD:
thank you for your review Ben, very much appreciated. With regards to your comment - spark plugs. During our investigation our computer diagnostics stored error codes pertaining to an ignition fault which directs us to two possibilities, 1. spark plugs, 2 ignition coil. The Technician was not aware you had changed the plugs the day previous. As a goodwill gesture I agree (at no cost to you) to put your old plugs back in and reimburse you the cost of the spark plugs. If you wish to take up my offer please ring 01752 255448 and ask to speak to John. Again many thanks for your feedback. John
When you handover your vehicle for servicing and repair work to be undertaken, it’s always reassuring that you are aware the technician who will be carrying out the work is skilled, trained and above all, fully qualified and experienced. We offer MOTs at our local garage in Plymouth. We also carry out Car Servicing and Car body repair.