Electrical Installation Service Booking Policies

These policies form part of the Agreement (as specified in the Electrical Installation Service Terms & Conditions) between you and ClickMechanic Ltd, in particular relating to Bookings.

Contracted Parties

A Booking represents a contract between you and the Electrician. By using the Website to request the services of an Electrician, you authorise ClickMechanic to enable the Electrician to collect payments relating to the Booking via any payment methods you provide to us, including for any discretionary charges stated in this Agreement. You accept that ClickMechanic bears no liability for any services performed as part of a Booking, or for any warranties or assurances given.

Obligations

Upon requesting an Electrician you undertake that you will, subject to the subsequent acceptance of the request by the Electrician, undertake the following obligations:

• Ensure that you are available at the address specified in the Booking details, at the agreed time.
• Provide the Electrician with access to the premises for as long as is necessary to perform the services.
• Ensure that your card details are valid and money is available to pay the Electrician immediately for the entire Booking value upon completion.
• Make any information available that may affect the ability of the Electrician to complete the agreed services.
• Respond to communications in a timely manner.

Additional Labour Charges

Where the Electrician is required to carry out any additional work, above that which was agreed in the Booking, this labour shall be charged at the standard rate of £65 per hour for one Electrician and £85 per hour for two Electricians. The Additional Labour Charge may only be reduced or waived with the mutual consent of both the Electrician and ClickMechanic.

Extra Charges

These charges represent the amounts and circumstances under which extra charges may be incurred, as detailed under the "Rescheduling", "Cancellation" and "Alterations" sections.

Late Cancellation, Late Rescheduling – Up to £20 for cancelling/rescheduling with less than 24 hours' notice before the earliest scheduled arrival time specified in the Booking details.

Extra-Late Cancellation, Extra-Late Rescheduling – Up to £40 for cancelling/rescheduling after an Electrician has started travelling to the location specified in the Booking details.

Quotations

You agree that all quotations given by ClickMechanic shall be treated as estimates, and that the total cost of the Booking may differ from the quotation shown when submitting a request through the Website.

Prices are based on a standard installation, and you are aware there may be additional charges if your installation is outside of this. Standard installation is:

• Up to 15m of cable that will be run and clipped to the wall between the electricity meter and the charging unit.
• Charger is to be fitted on a brick or plaster wall.
• Customer has dedicated off-street parking.
• The electrical panel has sufficient capacity to support the additional load of the EV Charger.
• Water and gas bonding is in place to ensure electrical safety and compliance with local regulations.

Additional Work

In the course of fulfilling the Booking, the Electrician may suggest additional services be carried out, and may provide an estimate for the additional cost of carrying out all or part of these additional services. By accepting this estimate you grant permission for the Booking to be amended to reflect this additional work and for payment to be collected for this work in the same manner as previously agreed.

Rescheduling

Subject to the agreement of any Electrician assigned to the Booking, you may reschedule a Booking to another time and/or date. This may be done without charge when giving a minimum of 24 hours' notice before the earliest scheduled arrival time specified in the Booking details. When less than 24 hours' notice is given, we reserve the right to make Late Rescheduling and Extra-Late Rescheduling charges (as specified under "Extra Charges") on behalf of an Electrician at our sole discretion.

Cancellations

You have the right to cancel a Booking without charge when giving a minimum of 24 hours' notice before the earliest scheduled arrival time specified in the Booking details. When less than 24 hours' notice is given, we reserve the right to make Late Cancellation, Extra-Late Cancellation, and In-Progress Cancellation charges (as specified under "Extra Charges") on behalf of an Electrician at our sole discretion.

Forced Cancellations

If after arriving on-site, having made reasonable efforts that would not incur further chargeable costs, the Electrician is unable to carry out any services for reasons beyond his control, then the Booking will be canceled and we reserve the right to make Extra-Late Cancellation or In-Progress Cancellation charges (as specified under "Extra Charges"). Possible reasons include, but are not limited to: your failure to meet your obligations under this Agreement; the requested services are not suitable for the premises; you have provided incorrect information that affects the labour or parts required.

Alterations

At our sole discretion, we may allow you to add, remove, or otherwise alter the details of a Booking without charge. ClickMechanic reserves the right to decline your requested alterations, with the Booking details and terms remaining unaffected.

Observation of Work

Please be aware that you enter the work area at your own risk. You should always maintain a safe distance when observing the work and follow any instructions given by the Electrician. You accept that you are not covered by your Electrician's liability insurance to be in the vicinity of the work being carried out, and as such are not insured against any personal injury or damage that may result from being there.