Omer and Queensway were brilliant. Collected and dropped off my car with service and mot in only a few hours with no difficulty. Seemed genuine and honest throughout. Will definitely use again

Omar and the Team were amazing. Top Quality. They knew exactly what to fix, didn’t take long at all, all sorted, no issues

Omar was great. He kept me fully informed about what was going on. Would recommend him to everyone

I can not knock Omar
He was professional but also human .
Fantastic Machanic and team . Came across as a nice guy . Work on the car was spot on and she is running to her true form again .
I tried so many people to fix my car but got fobed of by loads . Put my details in on clic mechanic and wow like magic Omar accepted my request after me thinking I was never going to find anyone to do the job . Lady’s and Gents if you need a honest and reliable Machanic.
I’ve just given you a clue 👍

Very good service and very helpful quick picked my car up in the morning and returned by the afternoon

Omer was very clear and helpful with picking the car up and sorting it out very quickly.

I didn’t meet mechanic as my car was collected from my house. The guy who collected it was very nice and kept me informed as to why he was so late (weather was awful and traffic diabolical).

Omar was excellent had full knowledge of the work and was carried out efficiently

Very professional in handling with the car . Will definitely go back to them in the future

Things were initially okay. I had booked in for the full service and also wanted some exhaust brackets replaced. I spoke with Omer, the owner, and asked for a price. He advised that it would be £30 for the brackets and £30 for fitting. This was a good price as I had been quoted £100. The brackets wouldn't arrive until the next day, so I would have to leave my car at the garage, which I was fine with. The next afternoon, I got the ClickMechanic invoice through and noticed straight away that the price I was expecting had increased by £60. I immediately called Omer to query this. Firstly he lied claiming that he had quoted for one bracket, not two. I pointed out that this was rubbish, and he then changed tact advising that the brackets were in fact £84 and that he had not charged me any fitting. I asked what the extra £35 was for, and he claimed the was a ClickMechanic charge! Three times in the call he offered to send me a picture of the cost of the brackets, but he couldn't seem to grasp the salient point that he had quoted one figure and then charged me twice the amount with no explanation. Eventually, he agreed to refund me and asked that I send him my bank details, which I did.

I got an email from CM the next day about rating the garage and didn't respond as I was waiting for the refund before I'd do that. I got another reminder the following day, so I wrote back to CM and explained why I had yet to leave a review. The agent advised that there was a resolution center if there were issues. I advised that I would leave it a couple of days and then call Omer if the refund wasn't forthcoming. A short while later. Paul at CM had escalated my claim to the resolution centre which was fine by me. When Omer responded he made it seem as though it were my fault and that he had been reasonable, and again (for the fourth time) mentioned sending the receipt to prove what he had paid. I wrote back and rubbished his claims and again pointed out that the issue was that he had quoted me one price, and then doubled it with no explanation. Omer replied, and for a fifth time, mentioned sending the receipt! I told him for a fifth time that I didn't disbelieve him about the receipt, my issue was you quoted a price and doubled it.

After more messages, he finally admitted what had happened, and I quote "I charged you as the bill was sent. Unfortunately when we rang Mercedes they gave us a cost of one clamp and not two or we would have told you the cost."

The fact I had to chase him for a refund after he agreed to it, and also that he never apologised or took any responsibility for the fact he quoted a price and subsequently doubled it without asking me, means I cannot honestly recommend this garage. I'm still not convinced that Omer understands what my issue was, and I find it a bit bizarre that any business would quote a price, then double it, not tell the customer, and expect them to just accept it. Read more