Sms , Berkshire | ClickMechanic

(1195 ratings)
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20 years professional experience
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4399 completed bookings
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Active since November 2015
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- Other Qualification
- ATA Level 3 Accredited
- Other Accreditation
Sms , Berkshire | ClickMechanic
Jon G
1st May 2024
Land Rover Freelander 2 Wheel bearing replacement - front (passenger side)
Overall
Quality
Punctuality
Communication
Car collected, work carried out and dropped back. No issues at all!
Thank you.
28th April 2024
Mazda Mazda6 Major Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Jon was strangely overly familiar with me even though he does not know me. When I got the car back I told him there was an issue with the engine light still on when I drove the car after pick up and Jon asked me to contact him on the weekend if it was still happening, I did but I have not received a response.
Reply from Jon:
Good morning
Thank you for the bad review
I was not over familiar with I lost my wife to cancer a few weeks ago and I’m going out of my way to be kind to people which has obviously been taken the wrong way
But thanks for making me feel better !
I said if you contact me after the weekend I’ll be happy to get it looked at Monday
Regards
Jon
25th April 2024
Vauxhall Astra Timing belt replacement
Overall
Quality
Punctuality
Communication
Professional work, picked up my car on time and dropped it back very quick with all work completed in a perfect manner
Communication on point can’t complain
24th April 2024
Kia Sportage Clutch replacement
Overall
Quality
Punctuality
Communication
All the team did perfect. Arrived in time, and fixed the car as promised the same day.
18th April 2024
Vauxhall Astra MOT with collection & delivery
Major Service
Overall
Quality
Punctuality
Communication
Fantastic service. All expectations met and more. What can I say? - took car, full service + Mot and returned car. Car running beautifully. Brilliant all door to door. Thank you.
31st March 2024
Mazda CX-5 Full Service
MOT with collection & delivery
Overall
Quality
Punctuality
Communication
Brake makes a screeching noise when breaking in reverse. -,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,gddfggfvbnmjjhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh.
30th March 2024
Volkswagen Transporter Timing belt replacement
Full Service
Overall
Quality
Punctuality
Communication
Communication and service great thanks very much. Would recommend to a friend. 👍
4th March 2024
Nissan Qashqai Brake discs and pads replacement - rear (both)
Timing belt replacement
Overall
Quality
Punctuality
Communication
Haven’t driven the car since it was returned but the service was very good
27th February 2024
Jaguar XF Timing belt replacement
Overall
Quality
Punctuality
Communication
Turned up on time, took my car and returned it later that day and the old parts were in the boot for me to inspect. Simple, straightforward and great value for money, nothing else needs to be said.
7th February 2024
Ford Focus Alternator replacement
Overall
Quality
Punctuality
Communication
The mechanic did a great job and was really helpful whenever I had questions. However, they showed up two hours late for the appointment and didn't get back to me when I tried calling. It was only after I complained on the website that they finally reached out. Once the car was picked up, communication improved. Despite these bumps, the quality of the work made it worth the price. Still, it's disappointing that my first experience on the website had to start off like this.
Reply from Jon:
Hi argot, apologies again for attending your vehicle late yesterday. I did explain that the driver was stuck in traffic on the M25 for over an hour on an early pick up. This is not the normal service, we are always on time. I can’t explain why I didn’t answer the mobile, but I do know that the reception in and around our workshop is very poor,hence why I gave you the workshop number which is always attended. However I am sorry that our punctuality disappointed you on this occasion
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