Brorepairs , West Midlands | ClickMechanic
(172 ratings)
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8 years professional experience
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524 completed bookings
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Active since December 2023
Qualifications
- NVQ Level 1 Qualified
Brorepairs , West Midlands | ClickMechanic
John L
12th July 2024
Hyundai ix35 Brake pads replacement - rear (all)
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Quality
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Communication
Jon was very polite and carried out the repair with such efficiency
Thank you very much
Reply from John:
Thank you for your kind words! I'm glad to hear you were pleased with the efficient and polite service. If you need anything else, feel free to reach out!
11th July 2024
Ford Focus Diagnostic Inspection
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Communication
john was knowledgeable and told me possible faults eased my mind on what maybe the fault
Reply from John:
Thank you! I'm glad to hear that John could provide knowledgeable insights and help ease your mind about the potential faults. If you need any further assistance, feel free to reach out!
11th July 2024
Mercedes-Benz GLE Class Brake pads replacement - front (all)
Brake pads replacement - rear (all)
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Quality
Punctuality
Communication
Good job, clear communication while they were sourcing the parts, arrived on time and carried out the work efficiently.
Reply from John:
Thank you for your feedback! I'm glad to hear you were satisfied with the communication, punctuality, and efficiency of the work. If you need any further assistance, feel free to reach out!
9th July 2024
Peugeot Rifter Brake pads replacement - front (all)
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Communication
Great job - friendly and professional. Superb service. Will definitely use again.
8th July 2024
Vauxhall Crossland Brake pads replacement - front (all)
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Punctuality
Communication
John was good and informative plus done a speedy job , but they were late arriving
Reply from John:
Thank you for your feedback! If you need any further assistance, please don't hesitate to reach out.
7th July 2024
Ford S-MAX Brake discs and pads replacement - rear (both)
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Communication
John called on the day I booked to say he could come early , excellent service came 2 hours later ( 2 days early ) but unfortunately had the wrong brake pads , said he would return this morning at came and came about 11:30 as he has to wait to get correct pads
Reply from John:
Thank you for your feedback! I appreciate your understanding regarding the mix-up with the brake pads. I'm glad we could come earlier than scheduled and complete the job once we had the correct parts. If you need any further assistance, feel free to reach out!
6th July 2024
Kia Sportage Brake discs and pads replacement - front (both)
Brake discs and pads replacement - rear (both)
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Quality
Punctuality
Communication
Brilliant work would highly recommend very friendly and helpful very happy with the work
Reply from John:
Thank you so much! I'm thrilled to hear you were happy with the work and found the service friendly and helpful. Your recommendation means a lot. If you need anything else, please don't hesitate to reach out!
5th July 2024
SEAT Ibiza Battery replacement (vehicles without stop/start system)
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Communication
John was great. Text me to let me know when we was on his way, job was done in 20 mins. Perfect!
Reply from John:
Thank you! I'm glad to hear you were happy with the service and the quick job. If you need anything else, feel free to reach out!
2nd July 2024
Skoda Octavia Brake caliper replacement - rear (passenger side)
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Quality
Punctuality
Communication
The sub contracted mechanic by John was fine came to fit a caliper and put break pads and disc back on. Upon completion I was asked to check the car. After driver there was air in the system. ( There wasn't before.) The mechanic. Spoke to John about it.. he said it would cost a further £60. I refused. The breaks should be working after changing a caliper including taking air out of the system. Disappointed John never mentioned this before and felt like I was being ripped off. Fortunately the mechanic did bleed the wheel with the new caliper. 300grms of air ?. Wouldn't recommend after the decision to keep charging for something that should be quoted before starting as they they should be bled anyway. All the work in total was over £400. So I wouldn't use again sorry. Read more
Reply from John:
I'm sorry to hear about your experience. It sounds like there was a significant misunderstanding and miscommunication regarding the brake bleeding process. I understand your frustration, especially with the unexpected additional cost and the feeling of being misled. Ensuring transparency and clarity in our quotes and services is crucial, and it's disappointing to hear that this was not your experience.
Thank you for your feedback. We'll use it to improve our communication and service procedures. If there's anything we can do to address this further, please let us know. Your satisfaction is important to us, and we apologize for not meeting your expectations.
2nd July 2024
Skoda Octavia Brake discs and pads replacement - rear (both)
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Quality
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Communication
The booking was for between 4-6 and paid extra for which I dnt like but needed work doing. Didn't arrive till 19.30. John the mechanic and his assistant were nice people did the job and found a caliper u/s and quoted a price to return. But sent someone else. All in all ok. Thanks.
Reply from John:
Thank you for your feedback. I apologize for the delay and any inconvenience it caused. I'm glad to hear that John and his assistant were able to complete the job and identify the issue with the caliper. We appreciate your understanding and will work to improve our scheduling. If you need further assistance or have any concerns, please let us know. Thank you for choosing our service!