Sms , Berkshire | ClickMechanic

Book Jon

(1196 ratings)

  • 20 years professional experience

  • 4409 completed bookings

  • Active since November 2015

Qualifications

  • NVQ Level 1 Qualified
  • NVQ Level 2 Qualified
  • NVQ Level 3 Qualified
  • Other Qualification
  • ATA Level 3 Accredited
  • Other Accreditation

Sms , Berkshire | ClickMechanic

Jon G
Jon owns and operates SMS Autocare and has been running the business for over 15 years in the Slough area. Prior to setting up SMS Autocare Jon completed his apprenticeship and was then a mobile mechanic for 5 years. The team at SMS Autocare are fully trained and able to deal with all makes and models of cars (including EV and hybrid) and tackle all repairs and MOT's including motor bikes. The team at SMS operate a garage but are fully committed to a collection/drop-off service and have 5 dedicated full-time drivers. For the collection and drop-off facility Jon will contact customers the evening before the booking and inform collection times.
EV and Hybrid vehicle service centre.
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Paul
28th June 2021
Jaguar X-TYPE Clutch replacement
Overall
Quality
Punctuality
Communication

Couldn't recommend more. The car was picked up promptly at 08:00 and dropped back off at 15:00 with all the clutch work completed.
Price was no more than local garages but with the ease of not having to get it there and get back.
Top class work and service!

Romanov
24th June 2021
MINI Mini Alternator replacement
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Quality
Punctuality
Communication

The job was done and the alternator is working now. Although, one bolt of my right headlight is now loose thread (wasn’t informed about it) just noticed it when I am opening the hood and it is catching on something from that side. Not a big deal for me but I could have fixed it easily if I was made aware. I still want to give five stars but I find that their communication is very inefficient. First, they said Shane will be the mechanic but some other guy came and it wasn’t communicated prior. I think it could be a safety issue because anyone can come and pretend to be the mechanic (just a thought). Second, I asked if he can confirm if the alternator is really not working prior to carrying on with the job. Because when I read the tasks included on ClickMechanic, it states that it will be checked as well. Third, the job includes change of alternator belt. The mechanic didn’t say that he didn’t install a new one because the part he brought is too small. I was only informed that he didn’t install it when I checked the belt and asked. Fourth, I asked for the old alternator back but before he even explain about the surcharges he already put it in his van. After explanation about surcharges I completely understand it. The mechanic is friendly though and I don’t think he is at fault for all the communication gaps. Lastly, I still got charge for the alt belt even though it wasn’t installed. I messaged them and I was told that alt belt fee will be refunded. I just hope that alt belt won’t be my next problem because it will cost me money again. My main point here is a good communication. I should know who is coming and what to expect. Also, feeding back the owner if certain parts cannot be installed so I can make an informed decision if I should insist to wait for the correct part before completing the job or just trust the mechanic that the old belt will be okay. My feedback aims for future improvements. Read more

John
24th June 2021
Toyota Avensis Engine oil & filter replacement
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Quality
Punctuality
Communication

Very impressed and had the car back in 2 hours, I'd definitely use them again

Barry
24th June 2021
Peugeot 3008 Crossover PARTS AND LABOUR
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Punctuality
Communication

Sms were very professional and polite.They informed me of a job which needed doing which I got carried out.Great customer service and with collection and delivery.Thanks Jon will be using again.

Phil
24th June 2021
Hyundai i30 Radiator replacement
Vehicle Health Check
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Punctuality
Communication

All good except the health check was a waste of £30 as I didn't get any report.

Raheel
22nd June 2021
Mercedes-Benz A-Class MOT test
Brake pipe replacement - front (driver side)
To fit 1x front coil spring
To fit complete rear radius arm
Overall
Quality
Punctuality
Communication

Friendly . Fixed my car and brought it back on time . Very happy with the service

Sandra
18th June 2021
Renault Clio Air conditioning regas (R1234yf Gas ONLY)
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Punctuality
Communication

Very happy service will use agen until I pass my driving test john n the mai antic was very kind n restoring

Alex
15th June 2021
Land Rover Range Rover Sport Major Service
Brake discs and pads replacement - rear (both)
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Quality
Punctuality
Communication

Terrific service, communicative, clear and very quick much appreciated

Myrto
14th June 2021
Volkswagen Golf Premium Pre-purchase Inspection
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Punctuality
Communication

Very happy with the level of detail of the report and the photos! And the mechanic took the time to explain everything over the phone. I would definitely use them again! Thank you very much for your help!

Glynis
14th June 2021
Ford Focus Full Service
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Punctuality
Communication

Jon was terrific very happy with the work no complaints and very friendly