Sms , Berkshire | ClickMechanic

(1196 ratings)
-
20 years professional experience
-
4409 completed bookings
-
Active since November 2015
Qualifications
- NVQ Level 1 Qualified
- NVQ Level 2 Qualified
- NVQ Level 3 Qualified
- Other Qualification
- ATA Level 3 Accredited
- Other Accreditation
Sms , Berkshire | ClickMechanic
Jon G
28th June 2021
Jaguar X-TYPE Clutch replacement
Overall
Quality
Punctuality
Communication
Couldn't recommend more. The car was picked up promptly at 08:00 and dropped back off at 15:00 with all the clutch work completed.
Price was no more than local garages but with the ease of not having to get it there and get back.
Top class work and service!
24th June 2021
MINI Mini Alternator replacement
Overall
Quality
Punctuality
Communication
The job was done and the alternator is working now. Although, one bolt of my right headlight is now loose thread (wasn’t informed about it) just noticed it when I am opening the hood and it is catching on something from that side. Not a big deal for me but I could have fixed it easily if I was made aware. I still want to give five stars but I find that their communication is very inefficient. First, they said Shane will be the mechanic but some other guy came and it wasn’t communicated prior. I think it could be a safety issue because anyone can come and pretend to be the mechanic (just a thought). Second, I asked if he can confirm if the alternator is really not working prior to carrying on with the job. Because when I read the tasks included on ClickMechanic, it states that it will be checked as well. Third, the job includes change of alternator belt. The mechanic didn’t say that he didn’t install a new one because the part he brought is too small. I was only informed that he didn’t install it when I checked the belt and asked. Fourth, I asked for the old alternator back but before he even explain about the surcharges he already put it in his van. After explanation about surcharges I completely understand it. The mechanic is friendly though and I don’t think he is at fault for all the communication gaps. Lastly, I still got charge for the alt belt even though it wasn’t installed. I messaged them and I was told that alt belt fee will be refunded. I just hope that alt belt won’t be my next problem because it will cost me money again. My main point here is a good communication. I should know who is coming and what to expect. Also, feeding back the owner if certain parts cannot be installed so I can make an informed decision if I should insist to wait for the correct part before completing the job or just trust the mechanic that the old belt will be okay. My feedback aims for future improvements. Read more
24th June 2021
Toyota Avensis Engine oil & filter replacement
Overall
Quality
Punctuality
Communication
Very impressed and had the car back in 2 hours, I'd definitely use them again
24th June 2021
Peugeot 3008 Crossover PARTS AND LABOUR
Overall
Quality
Punctuality
Communication
Sms were very professional and polite.They informed me of a job which needed doing which I got carried out.Great customer service and with collection and delivery.Thanks Jon will be using again.
24th June 2021
Hyundai i30 Radiator replacement
Vehicle Health Check
Overall
Quality
Punctuality
Communication
All good except the health check was a waste of £30 as I didn't get any report.
22nd June 2021
Mercedes-Benz A-Class MOT test
Brake pipe replacement - front (driver side)
To fit 1x front coil spring
To fit complete rear radius arm
Overall
Quality
Punctuality
Communication
Friendly . Fixed my car and brought it back on time . Very happy with the service
18th June 2021
Renault Clio Air conditioning regas (R1234yf Gas ONLY)
Overall
Quality
Punctuality
Communication
Very happy service will use agen until I pass my driving test john n the mai antic was very kind n restoring
15th June 2021
Land Rover Range Rover Sport Major Service
Brake discs and pads replacement - rear (both)
Overall
Quality
Punctuality
Communication
Terrific service, communicative, clear and very quick much appreciated
14th June 2021
Volkswagen Golf Premium Pre-purchase Inspection
Overall
Quality
Punctuality
Communication
Very happy with the level of detail of the report and the photos! And the mechanic took the time to explain everything over the phone. I would definitely use them again! Thank you very much for your help!
14th June 2021
Ford Focus Full Service
Overall
Quality
Punctuality
Communication
Jon was terrific very happy with the work no complaints and very friendly
EV and Hybrid vehicle service centre. Read more